We’re always told that actions speak louder than words. And in most cases, this is true—saying “sorry” is that much sweeter when someone actually takes steps to repair the damage.
In addition, how you communicate your message is just as important—and can make just as big an impact. For example, I hate when people tell me “no” and don’t explain why not.
So, to encourage you to focus on your word choice just as much as your physical contributions, here are 10 words and statements you should probably stop saying so much at the office.
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Don’t let your boss catch you saying “That’s not my job.” Even if it isn’t, you have to state why you can’t help out right now.
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Saying “like” constantly can really kill your credibility. Why not replace that filler with, like, some real action verbs or phrases?
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You might not realize it, but there are several ways you could sound passive-aggressive at work.
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Saying “no” at work can be tricky—especially to your boss—but there are more polite ways to do so (and give yourself a break).
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When someone asks you how you are, don’t just say “I’m busy.” Instead, be honest. You never know, the person asking might just pitch in and help.
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Communicating over email can be tough in terms of expressing your emotions or personality. Be sure to avoid these three everyday words in your next message so you don’t come off as rude.
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I bet you’re getting these basic idioms wrong. How do I know? How many of you thought it was “Nip it in the butt?” (I know I did.)
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This year, make it your goal to stop typing out corporate jargon in emails, such as “touch base” or “think outside the box”—just say what you really mean (you’ll sound a lot more human).
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Not sure what else to say other than “I’m sorry” when you’ve done something wrong? You’d be surprised at how many better (and more believable) phrases exist.
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Saying “don’t worry” can be really unhelpful for stressed-out individuals—instead, offer your assistance. Or, at the very least, maybe just some empathy.