Process Knowledge Maintenance: Stay current with all procedural updates to maintain alignment with company practices and policies.

Issue Escalation: Escalate complex or out-of-scope deals to more senior team members as necessary.

Root Cause Analysis (RCA) Involvement: Participate in conducting RCA for escalated deals to identify underlying issues and prevent recurrence.

Weekly Updates and Meeting Participation: Provide updates on customer and internal stakeholder interactions, sharing insights and tackling challenges in weekly regional meetings.

Project Engagement: Under the mentorship of senior team members, contribute to ad-hoc projects and analyses, gaining experience and knowledge in broader business functions.

Performance Management: Manage individual performance metrics to ensure daily deliverables comply with the agreed-upon Service Level Agreements (SLAs).

Continuous Improvement Support: Engage in continuous improvement efforts by submitting ideas, pain points, and recommendations during data collection exercises to enhance operational efficiency.

SKILLS AND REQUIREMENTS

• Analytical Skills: Ability to analyze sales data and metrics to provide insights and support decision-making.
• Communication Skills: Strong verbal and written communication skills are essential for collaborating with various teams and presenting proposals.
• Project Management: Experience in managing multiple projects simultaneously, ensuring deadlines are met while maintaining quality.
• Technical Proficiency: Familiarity with CRM tools (like Salesforce), data analytics platforms, and revenue management software is often required.
• Experience: Candidates typically need 2 years of experience in sales operations, deal desk management, or a related field. Experience in a specific industry (like tech or finance) may also be beneficial.
• Education: A degree in business, finance, or a related field is commonly required. Advanced degrees or certifications in operations management or revenue optimization can be advantageous.
• Industry Knowledge: Understanding of the business's operational processes and revenue generation strategies is crucial. Familiarity with market trends and competitive analysis may also be necessary.
• Problem-Solving Abilities: The ability to identify challenges in the sales process and propose effective solutions is highly valued.

Work Hours:

• Must be willing to work between 3 AM to 12 Noon in a hybrid setup.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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