Introduction

We are building a modern Wipro.

We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Wipro is a leading global information technology, consulting, and business process services company. Our Domain & Consulting group serves as the strategic arm of Wipro, helping clients across industries to strategize, transform, and re-imagine their business and operating models.

Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro Consulting is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our BFSI Domain Consulting team is at the heart of this. Our people are the tip-of-the-spear driving change, come join us!

• Monitor and Manage Payment Systems: Oversee the operation of payment processing systems to ensure that all transactions are executed accurately and within the designated timeframes, adhering to internal KPIs and regulatory standards.
• IT Coordination and Integration: Collaborate closely with IT teams to ensure that payment processing systems are integrated effectively with third-party payment providers, in-house booking systems, ledger systems, and middleware. Address any technical issues promptly to maintain smooth operations.
• End-of-Day (EOD) Process Management: Supervise the end-of-day processing within the payment systems, ensuring that all transactions are reconciled, recorded, and reported accurately across all platforms.
• System Optimization and Troubleshooting : Identify, troubleshoot, and resolve issues within the payment processing systems. Continuously seek opportunities to optimize system performance and improve the efficiency of payment flows.
• Payment Technology Expertise: Utilize deep knowledge of payment technologies, including clearing & settlement systems, SWIFT messaging, high-value payment platforms, and currency payment processes, to enhance system capabilities and ensure robust, secure payment operations.
• Manage Payment Processing: Ensure that all bank payments are processed correctly and on time, following internal KPIs and industry regulations.
• Coordinate with Stakeholders : Foster strong communication and collaboration with business teams, third-party payment providers, and IT departments to keep operations smooth.
• Leverage Domain Expertise: Apply knowledge of payments, clearing & settlement, high-value transactions, SWIFT, and currency payments to resolve issues and improve processes
• Process Analysis and Improvement : Conduct thorough analysis of existing IT processes. Identify inefficiencies and bottlenecks, and design solutions for process optimization.
• IT Service Management (ITSM) : Implement and manage ITSM best practices, ensuring that IT services meet the needs of the business and adhere to industry standards.
• Project Management : Lead and manage projects focused on the development and implementation of process improvements within the IT department.
• Stakeholder Engagement : Collaborate with business units and IT teams to understand process requirements and ensure that IT processes align with business objectives.
• Documentation and Compliance : Develop and maintain comprehensive documentation for IT processes, ensuring compliance with regulatory standards and internal policies.
• Change Management : Facilitate change management initiatives, ensuring smooth transition and adoption of new processes and technologies across the organization.
• Performance Monitoring : Establish metrics and KPIs to measure the effectiveness of IT processes. Regularly review performance data to identify areas for further improvement.
• Team Collaboration : Work closely with IT and business teams to foster a culture of continuous improvement, innovation, and collaboration.

• Experience in IT process management, business analysis, or a related field within the banking or financial services industry.
• In-depth knowledge of payment processing systems, including clearing & settlement, SWIFT messaging, and high-value payment platforms. Expertise in managing currency payments and understanding the regulatory frameworks governing financial transactions. Strong familiarity with the integration of payment systems across various IT landscapes, including in-house booking and ledger systems
• Certification in ITIL, Lean, Six Sigma, or similar methodologies preferred.
• Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.
• Strong understanding of the banking industry's regulatory environment and compliance requirements.
• Proven track record of implementing successful process improvement initiatives.
• Excellent analytical and problem-solving skills.
• Strong project management and organizational abilities.
• Effective communication and interpersonal skills.
• Proficiency in process mapping and modeling tools.
• Ability to lead and manage change effectively.