Position Title
Unix Administrator L2
BAND
Location
India
Department
Infrastructure
Role Summary
As a L2 resource of the Run team, he/she will :
• Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
• Plan, prepare and execute Change technical tasks in the ITSM queues
• Respond to and resolve alerts from the monitoring management system
• Provision server/cluster build and hardening according to the security standards
• Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environment
• Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management tools
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• Plan, prepare and execute servers OS patching and reboot
• Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements
• Perform basic to intermediate root cause analysis in Incident and Problem tasks
• Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
• Plan, prepare, execute and support Data Center maintenance activities
• Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
• Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
• Respond to and own L1/L2 escalations
• Engage in taskforce resolution squad in priority incident management / crisis management cases
• Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
• Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
• Engage in Service Improvement review and actions plan
Technical Expertise
• Operating System - Red Hat 6/7/8/9
• Operating System - Solaris 10/11 and HP-UX 11.31 (lesser extent)
• Hypervisor - Red Hat KVM and Solaris LDOM (lesser extent)
• High-Availability solution - Veritas InfoScale (multi-nodes geo cluster) and ServiceGuard (lesser extent)
• Hardware - HPE Proliant DL / Blade C7000 / Synergy / Apollo / Integrity
• Hardware - SUN Oracle
• Run operate of enterprise Red Hat ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage, Network, Database and Middleware services
• Run operate of CLX, Raid Manager and HORCM to manage disks and storage operations on server/host side
• Run operate of Centrify, LDAP, NIS and NFS services
• Scripting / automation experience with Ansible proficiency
• Work with tools such as Red Hat Satellite (patch management), CyberArk (privileged access management), OMI suite (events/alerts management) and Docker/Kubernetes
Shift / Oncall & Weekend Support
Flexible to work on shifts / weekends / Oncall support as followed.
Shift Timings in IST :
• Early Morning Shift - 4:30AM to 1:30PM
• Morning Shift - 6:30AM to 3:30PM
• Afternoon Shift - 11:30AM to 8:30PM
• Evening Shift - 2:30PM to 11:30PM
• Afternoon Shift 1 - 12:30PM to 9:30PM
• Evening Shift 1 - 3:30PM to 00:30AM
• ** Daylight saving ends period - end Oct to end Mar every year
• Saturday Shift - 11:30AM to 8:30PM
• Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday - Saturday). Shift arrangement and hours to be finalized.
Oncall Support : To provide Oncall support services on rotational basis
• 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
• 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
• Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM
Weekend Support : Mandatory to work on every 3rd Saturday of every month
Public Holiday Support : Paris (Client) Holidays will be followed as public holidays
Process & Tools
• ITSM tool - Service Now as Ticketing tool for INC/SR/Change/Problem tickets
• Basic knowledge on ITIL Process & Practices
Educational Qualifications
• Bachelor's degree or Master's degree in Information Technology or pertinent programs
Key Competencies:
• Minimum 6 years of relevant hands-on work experiences
• Solution-focused with excellent problem solving and analytical skills
• Ability to work in a flexible and constantly changing environment
• Effective teamwork and collaboration
• Good oral and written communication skills in English
Solaris Admin