Wells Fargo is seeking an experienced strategic communications expert to be a part of the Enterprise Complaints and Remediations Strategic Communications and Planning team.

This role will focus on strategic storytelling and executive reporting - building executive-level presentation materials, transforming complex ideas into clear, concise, and compelling content, and reporting on the progress of organizational strategic priorities. The successful candidate will have expert PowerPoint skills, extensive experience setting and monitoring performance outcomes, and deep management consulting experience.

The Customer Impact Assessment and Resolution Strategies (CIARS) organization reports into Enterprise Complaints and Remediations (ECR) in the Chief Operating Office (COO). The CIARS organization is comprised of five specialized customer impact resolution teams, each uniquely dedicated to ensuring the strategic, effective, and timely delivery of commitments to our customers:

• Customer Impact Resolution Strategies
• Customer Impact Resolution Integration Program
• Enterprise Redress Office
• Mediation Program
• Specialized Customer Care and Resolution

In addition to resolving customer impact, CIARS oversees the development and distribution of key ECR executive reporting deliverables and strategic communications to critical audiences, including Operating Committee, board of directors, regulators, and executive leadership, and leads ECR-wide strategic planning efforts, defining its strategic priorities and monitoring the organization's progress toward key objectives.

In this role, you will:

• Manage the end-to-end development and delivery of high visibility, executive-level presentations to critical internal and external audiences
• Act as a strategic communications consultant to executive and senior leaders
• Coordinate and drive executive meetings
• Ensure compliance with controls including artifacts and records management, data gathering oversight, and brand standards
• Lead the strategy and resolution of highly complex and unique challenges
• Communicate strategy and related business plans to management
• Provide guidance to less experienced staff

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide
• Strong managerial consulting for executive and senior leaders
• Experience creating executive reporting and building executive-level presentation materials
• Experience with delivery of high visibility, executive-level presentations to critical internal and external audiences
• Strong ability to develop compelling narratives and present complex ideas in a clear, concise, and understandable manner
• Advanced MS Office experience including expert-level PowerPoint skills
• Experience setting and monitoring performance outcomes
• Experience coordinating and driving executive meetings
• Experience in problem analysis, solution implementation, and change management
• Ability to motivate groups and to quickly gain the trust/confidence of executive leaders
• Experience reporting on the progress of organizational strategic priorities

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Relocation assistance is not available for this position.
• Willingness to work hybrid work schedule

Posting End Date:
28 Nov 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.