Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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The Sr Payroll Representative performs payroll-related functions, including processing, tax compliance, review of automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service.
This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days.
Duties and Responsibilities:
- Performs payroll-related functions, including but not limited to payroll processing, file imports, audits, and maintenance in a timely manner. Payroll Processing Subject Matter Expert (SME)
- Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed
- Payroll Processing and UKG Pro SME and assist Manager/TL with escalations
- Leads Year End conversations and processes with customers and being SME for other Representatives/teams
- Leads and coordinates Quarter End and Open Enrollment assistance and task execution for customers
- Leads recurring customer calls and serves as point of contact for projects, tasks or issue
- Responsible for mentoring other Payroll Reps in Managed Services
- Builds strong partnerships with customers and provides exceptional customer service
- Proactively identifies areas of customer dissatisfaction and proposes/implements solutions after coordinating with Team Lead or Manager.
- Assist with special projects/business initiatives and new client implementations as requested.
- Promotes and inspires cross-team collaboration
Basic Qualifications:
- 3+ Years of UKG Pro processing experience
- Ability to analyze and resolve problems through effective customer service interface and communication
- Completed UMS Payroll Badge
- Ability to understand and follow written and verbal instructions
- Ability to deal effectively with a diverse set of individuals at all organizational levels
- Coordinate multiple tasks simultaneously
- Quickly and easily adapts to change and shifting priorities with enthusiasm
- Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel)
Preferred Qualifications:
- Associate's degree or equivalent, three to five years related experience, or equivalent combination of education and experience
- FPC/CPP Certification
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
USA Pay Transparency:
The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers