Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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UKG is seeking an energetic, customer-focused individual to lead a team of Consultants and Project Managers responsible for a portfolio of customer implementations of our Enhanced Value Product solutions. These solutions include, but are not limited to, Recruiting, Onboarding, Performance Reviews, Coaching and Development, Compensation Management, Learning, Great Place To Work, Pro Talk, Career Designer, and HRSD modules. This team works with all customer segments requiring a range of expertise from more prescribed implementations to those that require a much more consultative approach.
The Manager performs in both a people management capacity and an implementation portfolio ownership capacity. This team of Consultants and Project Managers serves as the Executive Sponsor for their assigned projects, provides leadership throughout the launch cycle, and partners with other departments to deliver a launch experience that is aligned with expectations. The Manager is responsible for recruiting, developing, and leading a team of top performers to achieve high levels of customer satisfaction, productivity, and profitability for UKG.
Job Responsibilities:
• Owns the overall customer experience through implementation for each customer in their portfolio of projects
• Serves as the point of escalation above the Project Manager and responsible for negotiating and resolving escalations that arise during the implementation
• Serves as the Executive Sponsor for UKG on their projects and engages with C-Level and VP Level customer executives on a regular basis to ensure project oversight and success
• Accountable for meeting company metrics and performance targets for their team and project portfolio
• Responsible for the success of their portfolio working with both their own team members and managing those reporting into other groups in a matrix structure
• Responsible for hiring and development of team members
• Responsible for performance and compensation management of team members
• Builds relationships across UKG departments to ensure collaboration and problem solving
• Leads team through company changes
• Other duties as needed
Basic Qualifications:
• 3+ years of people management and/or mentoring experience
• Experience managing a portfolio of HCM implementations
• Experience building and managing relationships with customer executive leadership
• Ability to travel up to 25%
Preferred Qualifications:
• Strong leadership presence with excellent communication, customer service, and consulting skills
• Organized, responsive, results driven
• General Business Acumen
• Bachelor's degree or equivalent experience
• MBA, PMP certification preferred
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $96,900 to $139,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers