Job Details -
Garnishment Specialist I International
Job Summary:
The Garnishment Specialist I, is responsible for providing world class support and timely processing of assigned Garnishment Cases for UKG Inc.'s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up payroll deductions and written responses as required to the agencies and courts.
Primary/Essential Duties and Key Responsibilities:
• Ability to recognize and categorize orders for all garnishment types
• Performs accurate and timely payroll transactions related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures for garnishments types, including but not limited to
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o Child supports
o Releases
• Provides accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits
• Ability to effectively examine and reconcile garnishments
• Respond timely and accurately to internal contacts concerning garnishment deductions
• Follows the established process to ensure delivery in compliance for each required mailing
• Escalates non-routine inquiries and issues to Garnishment Specialist, Lead and Garnishment Manager
• Effectively use appropriate resources which include including process documentation and our compliance reference 'Complete Guide to Federal & State Garnishments', · Garnishment Specialist, Lead, Manager
• Attend and Actively participates in all scheduled Select Service Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts
• Stays current and adheres to federal and state guidelines when handling garnishment orders
• Assists with garnishment set-up for new client implementations as requested
• Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes
• Being a team player always remembering that all clients are our clients
• Other Special projects or tasks assigned by Management.
Required Qualifications:
Knowledge, Skills and Abilities
• 1-2 years Garnishment and/or Payroll or any related experience
• Intermediate proficiency with Microsoft Office applications: Word, Excel, Outlook
• Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments
• Excellent analytical ability within a high transaction volume environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Assists with related special projects as required
• Overtime may be required during any calendar quarter
Experience, Education, Certification, License and Training
Graduate / Post Graduate
Preferred Qualifications:
• Working knowledge of UltiPro is a plus
• FPC or CPP is a plus
Interpersonal Skills:
• Highly motivated and team oriented
• Strong oral and written communication skills
• Communicates and provides superior service
• Ability to handle multiple tasks under tight deadlines
• Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities
• Excels in a fast paced and evolving environment
• Excellent time management skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Process oriented
• Commitment to excellence and high standards
Physical Requirements:
• No unique physical demands are required for this job.
Travel Requirements:
• Up to 10%
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
UKG, Inc. will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes.