About the Role
Uber Eats is looking for an Operations Coordinator in Mexico. The mission of the Merchant Operations team is to make Uber Eats the preferred delivery platform for eaters by ensuring seamless merchant operations.
In this role, you will create tools and scalable processes to support local teams in achieving targets for an exceptional user experience. You will collaborate daily with Territory Leads and Account Managers to drive initiatives forward and develop a deep understanding of key brands, using insights to create actionable strategies that make every delivery a memorable experience.
What You'll Do
- Work closely with commercial teams to identify key operational opportunities to reduce defects and improve merchant performance
- Develop scalable processes that enable merchant education and ensure operational excellence
- Evaluate trade-offs between different strategies to build long-term eater loyalty and merchant preference
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What You'll Need
Basic Qualifications
- At least 1 year of experience in operations roles
- Data-driven with strong analytical skills
- Ability to take initiative in a fast-paced, constantly evolving work environment
- Strong SQL skills
Preferred Qualifications
- Strong collaboration and stakeholder management skills
- Self-motivated and creative
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.