About the Role
At Uber, providing amazing support that establishes trust for riders, driver partners, eaters and delivery partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.
Community Support Representatives are all about helping and educating both riders and drivers, as well as eaters and delivery partners.
What you will do:
- Be a passionate advocate for Eaters, Delivery Partners and Restaurants while answering any questions that come your way.
- Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
- Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and escalate them when necessary.
Want more jobs like this?
Get Software Engineering jobs in Krakow, Poland delivered to your inbox every week.
What you will need:
- Fluency in Polish.
- Good English (B1/B2).
- Curiosity - you love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
- Proficiency using computers (typing, quickly navigating between various tools).
- Excellent reading comprehension and writing skills. You have to be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users' expectations.
- Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
- Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
- Amenable to work time that is shift based totaling 40 hours per week (on a rotating shifts basis).
- A bachelor's degree or college experience preferred.
Preferred Qualifications:
- Be a passionate advocate for Eaters, Delivery Partners and Restaurants while answering any questions that come your way.
- Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
- Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and escalate them when necessary.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.