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TikTok Shop - Creator Strategy Operations Manager

AT TikTok
TikTok

TikTok Shop - Creator Strategy Operations Manager

Madrid, Spain

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Creator team plays a core role in designing the overall creator ecosystem strategy and execution plan and driving the business to success by win-win cooperation together with the creators and sellers. We are looking for an employee who is enthusiastic about joining us to establish TikTok Shop as one of the most effective monetisation strategies for Spanish creators.

Job Responsibilities:
- Conduct daily statistical analysis of creator-related data to support business operations, track key metrics, and provide decision-making insights. Develop fundamental and commonly used reports/dashboards by abstracting and organising business needs.
- Establish a structured creator growth pathway and capability model, formulating a comprehensive strategy for talent development.
- Identify key challenges and difficulties in creator operations, leveraging traffic, product selection, and user experience solutions to drive the efficient growth of the talent ecosystem.
- Collaborate with stakeholders to validate the feasibility of creator growth strategies, iterating scalable methodologies and productised mechanisms.
- Based on company strategic goals, design and evaluate incentive policies and activity systems for creators and creator agencies. Utilize comprehensive company data for policy and event strategy formulation, diagnosis, optimisation, numerical calculations, and business reviews, including ROI analysis, to guide business growth.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 3-5 years of experience in strategy operations; experience in creator operations is preferred.
- Strong written and verbal communication skills in English; overseas study or work experience is a plus.
- Ability to think and analyse in a structured manner, with a strategic mindset and attention to detail.
- Strong project management, problem-solving, cross-functional coordination, and resilience under pressure.

Preferred Qualifications:
- Proficiency in SQL, Hive, and Excel; familiarity with at least one data visualization tool; proficiency in R or Python is a plus.
- Strong capabilities in business modelling, data analysis, and report writing; experience in consulting, financial management, or policy formulation is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Client-provided location(s): Madrid, Spain
Job ID: TikTok-7473918660676847890
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.