Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
General purpose of the position
This position involves operational activities, execution in systems and/or processes that are routine. It may require specialized training but does not require a sophisticated level of independent work, judgment, and/or decision-making.
Performs basic tasks in the accounting, finance, and customer service areas of the organization. Generates routine reports, completes forms, and responds to general inquiries as required.
Main Responsibilities
• Provides back-office service to internal clients and analysts: processes documents; creates document follow-up requests for internal client queries; directs different cases to the appropriate department or person for resolution; retrieves documentation for internal client requests; and provides leadership team with information on any significant issues that arise. • Contributes to quality control by reviewing documentation to verify accuracy and compliance with policies and procedures; adheres to all legal and regulatory requirements for compliance; notifies management of quality issues or concerns; and shares recommendations for process improvement.
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• Contributes to quality control by reviewing documentation to verify accuracy and compliance with policies and procedures. Adheres to legal and regulatory requirements to ensure compliance. Notifies' management of quality issues or concerns by identifying data trends, system and process problems, and communicating with partners. Shares suggestions for process improvement. Performs quality checks on processed documents.
• Completes assigned work and priorities using policies, data, and resources; collaborates with managers, colleagues, internal clients, and other collaborators in the processes; identifies priorities, deadlines, and expectations; figures out and recommends ways to address improvement opportunities; adapts and learns from change, challenges, and feedback provided.
• Follows company policies, procedures, and ethical and integrity standards by implementing related action plans; using an open-door policy; and applying them in process execution.
• Identifies opportunities for process optimization and continuous improvement within the department. Develops new strategies and applies best practices to enhance efficiency and effectiveness.
• Maintains engagement and communication via email with internal clients involved in the processes.
• Provides support and fulfills any other requests required by the company's needs.
Basic Requirements (essential)
• Bachelor in high school/Technical high school degree related with the position.
• 1 year experience in Shared Service Centers
• B1+ level of English proficiency
• MS Office: Word, Power Point, Outlook - Excel basic.
• Experience in at least one ERP (Concur, Oversight).
Competencies
• Put the customer first.
• Take ownership of results.
• Find a better way to do things every day.