Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

The Technical Business Manager develops and owns the business relationship with commercial clients in order to improve client service and happiness in the overall best interest of Patheon. The ideal candidate is technically proficient with respect to client and business requirements and identifies solutions aligned with these requirements. They build a strong foundational relationship with (key) business accounts. Through the successful completion of Technology Transfer, they help Sales to generate business growth.

Key Responsibilities

• Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client's and Patheon's requirements and priorities. Serves as escalation point for customer.
• Identifies new business opportunities with existing customers and partners with Sales to assess and implement these.
• Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations.
• Ensures client and company are operating in compliance with MSA (Manufacturing Supply Agreement).
• Prepares and submits commercial services proposals to customers. Completes commercial assessments and generates and negotiates quotations for technical changes and in response to customer requests for additional services.
• Facilitates effective internal communication of new project requirements, coordinates and manages customer site visits, and promotes company and site capabilities.
• Partners with PMO and Technology Transfer project managers to assume control of tech transfer projects upon validation and ensure 100% on-time launches.
• Assesses ongoing business and provides technical solutions to the client to address process robustness or business challenges.
• Ensures client's forecasts are represented accurately in S&OP process; assists in development of annual commercial revenue budget.
• Ensures cGMP is applied in work area and follows cGMP in all areas.

• University Degree in Engineering, Science, Finance and/or Business required. Masters of Business Administration (MBA) degree preferred
• Proficient in MS Office Applications (Word, Excel, PowerPoint, SharePoint)
• Approx 4 years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities. Pharmaceutical or Contract Manufacturing industry experienced preferred. Equivalent combinations of education, training, and relevant work experience may be considered.
• Proficient in Italian and English