Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Title: Collections Representative I

Job Code: FNC.AREC.A01

General Purpose of the Position:

The Collections Representative I plays a pivotal role in the Order to Cash department, ensuring timely payment collections from our customers while aligning with corporate objectives. This position is ideal for individuals who are driven, ambitious, and looking to contribute to a world-class team at Thermo Fisher Scientific Inc.

Key Responsibilities:

• Maintain up-to-date customer account information in line with established service levels.
• Manage a portfolio of clients classified as low complexity.
• Perform detailed coding of activities in the designated system to provide visibility on invoice statuses.
• Adhere strictly to the collection strategies set by management by analyzing accounts and following the prescribed processes.
• Coordinate the management of personal email inbox efficiently, demonstrating outstanding customer service and organizational skills.
• Reconcile customer account statements with existing debits and credits, sharing updated status with customers to prevent uncollectibles.
• Identify and analyze credit notes, debit notes, and misapplied cash to inform relevant departments on corrective actions.
• Ensure flawless entry of customer invoices into their respective portals or via email to expedite payments.
• Facilitate invoice payments via credit card through the appropriate department (Cash Apps) upon customer request, with supervisor approval.
• Operate company billing systems and client systems proficiently.
• Communicate effectively with internal and external customers to update on account statuses, preferably using the phone, followed by email or chat.
• Inform relevant departments about customer disputes to resolve collection issues.
• Serve as the primary point of contact for customers, addressing billing inquiries or redirecting to appropriate departments.
• Report uncollectible accounts to the supervisor after exhausting all collection efforts for further action.
• Participate in updating job manuals or process documentation as needed.
• Identify and propose improvements for processes within the department.

• Technical Professional or university student in Accounting, Administration, or related fields.
• 1-2 years of experience in the area.
• Preferably experienced in Shared Service Centers.
• English proficiency at B2 level.
• Basic+ proficiency in MS Office (Word, PowerPoint, Outlook, Excel).
• Experience with at least one ERP system (Oracle, SAP, JDEdwards, or Mainframe).

• Experience with Cforia is a plus.

• Cultivates customer dedication by establishing trust with both internal and external clients.
• Embraces practical process improvement for continuous enhancement.
• Passionate about achieving business objectives.
• Proactively seeks development opportunities through both formal and informal channels.
• Demonstrates solid knowledge of work processes.
• Collaborates effectively within a team to meet objectives.
• Relates openly and professionally with diverse individuals.
• Exhibits reliability and professional maturity.
• Prioritizes safety for oneself and others in the workplace.
• Applies relevant information and tools to solve problems and make decisions.