Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

Position Summary

The Client Services Project Manager II (PMII) at Thermo Fisher Scientific Inc. plays a vital role in managing client project activities and ensuring the successful implementation of projects. Working as part of a small pod, the PMII collaborates with other project managers to oversee study set up, batch record creation, storage and shipments, material disposal, billing, and study close out. As a central coordination point, the PMII provides comprehensive updates to the team, coordinates activities with various departments, and ensures tasks are allocated and completed efficiently.

• Electronic batch record creation and management.
• Study set up and providing support to the PMIII team when amendments are required.
• Coordinating storage and shipment requirements.
• Managing client requests for material disposal.
• Ensuring accurate billing of client activities.
• Leading the close out of client studies in collaboration with the PMIII team.
• Preparing and submitting documentation related to client activities and requests.
• Managing the green light to ship (GLTS) process according to project timelines.
• Assessing client-supplied study specifications to design effective Supply Chain solutions.
• Ensuring timely completion of activities to meet client requirements.
• Using project planning tools like Microsoft Project and KanBanize to oversee and communicate progress and essential tasks.
• Providing reports and other information in a timely manner.
• Communicating order status with all collaborators.
• Liaising with Operations to ensure study logistics are handled appropriately.
• Assisting with stock level management for kit materials and packaging components.
• Writing and reviewing departmental SOPs, Project Plans, and other documentation.
• Ensuring revenue recognition for assigned projects and verifying final information for Accounting Department.
• Handling non-conformance and providing timely resolution.
• Providing training to other members of the team.
• Participating in cross-functional business process improvement activities.

• 1-2 years of successful experience in project management as an Associate/Assistant Project Manager.
• Understanding of GXP requirements in a pharma or CRO environment.
• Flexible and adaptable with strong customer leadership skills.
• Ability to analyze problems and define customer-centric solutions.
• Strong and dependable collaborator.
• Good interpersonal, verbal, written, and numerical skills.
• Scientific degree required or other degree coupled with pharma/CRO equivalent work experience.

• Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.

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