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Claims Technician - Hybrid

AT The Hartford
The Hartford

Claims Technician - Hybrid

Hartford, CT

Technician Claims - CH10FN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Claims Technician in the Claims Centralized Operations Group, your primary role is to provide administrative support to the Claims Organization. (Supporting STD & LOA) Claim Techs are the behind-the-scenes support team to ensure everything runs smoothly within Claims Operations. The Hartford will provide you with ongoing training, coaching and development to ensure your success.

Start Date: January 06, 2025

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Training: 1:1 training

Work Hours: 8am - 4:30pm EST (some flexibility)

RESPONSIBILITIES:

  • Act as a liaison with other departments to resolve problems
  • Utilize active listening and critical thinking skills to quickly analyze and resolve both routine and complicated work requests
  • Meet and exceed hard deadlines
  • Facilitate new claim triage and assignment process
  • Perform business and IT project work
  • Work to continuously improve process

QUALIFICATIONS:

  • High School Diploma/GED is required, Associate's or Bachelor's Degree is preferred
  • Effective listening skills
  • Motivation to help others
  • Desire to deliver exceptional customer service
  • Proven success in previous roles and ambition to further develop yourself
  • Exceptional problem solving and critical thinking skills
  • Strong attention to detail
  • Organizational abilities for a fast-paced environment with fluctuating priorities
  • Ability to collaborate and work effectively with others
  • Professional verbal and written communication skills
  • Proficient in financial calculations
  • Proficient in Microsoft Office applications and basic knowledge in excel
  • Desire to learn and navigate multiple complex technology systems simultaneously

Additional Information:

  • This role is a Hybrid work arrangement. Candidates who live near the Lake Mary, FL; Sunrise, FL; and Hartford, CT offices will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
  • For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

How We Focus on Your Wellbeing:

  • Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
  • 401k plan effective day 1.
  • 25 days paid time off in your first full year and Paid Holidays
  • Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits
  • Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).

Student Loan Paydown Program - eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan to help you manage the stress of student debt and help you pay down your student loan faster.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 - $61,027

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

Client-provided location(s): Hartford, CT, USA; Lake Mary, FL 32746, USA; Sunrise, FL, USA
Job ID: hartford-R2418793
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Fitness Subsidies
    • FSA
    • HSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program