Job Description:

Department Overview

Operational Risk Management (ORM), as an independent team, works in partnership with the business units and corporate functions of TD Bank Group to further the understanding and management of operational risk across the enterprise.

ORM is recruiting for a Senior Manager level position. Our department provides independent Operational Risk Management oversight of the Transformation, Enablement & Customer Experience (TECE) group of functions. The successful candidate will be the subject matter expert in the Operational Risk Framework executing second line risk requirements in support of three lines of defense.

Job Description

This position will report directly to the AVP TECE ORM. Accountabilities include:

• Second line review, challenge and oversight for ORM framework deliverables, policies and standards in line with the Segment ORM (2A) Coverage and Challenge Standard, and the Risk Oversight Mandate.
• Be the primary 2A for the TECE function(s) assigned i.e. NACO, Fraud, Payments, Marketing, etc.
• Maintain a strong understanding of function risks to adequately assess risk exposures and impacts.
• Make sure the TECE function can demonstrate sufficient identification and understanding of key operational risks and has designed appropriate internal controls.
• Create internal processes and provide operational support to the AVP including internal and external deliverables, monitoring and reporting, central intake management for risk monitoring activities, and ORM regulatory commitments.
• Assess and challenge policies and standards, as well as influence and communicate collaboratively with key senior partners within the corporate function areas.
• Work with other risk peers and control functions (e.g. Compliance, AML, Legal, HR) to ensure holistic understanding of key risks.

Job Requirements

• Seasoned risk professional with 7+ years' experience working with risk and control groups/concepts.
• Sound understanding of the Operational Risk Management Framework including three line of defence principles.
• Organizational awareness and demonstrated relationship building skills.
• Ability to demonstrate sound strategic and thought leadership and apply judgement within an environment of ambiguity including ability to constantly prioritizing deliverables as required.
• Ability to influence at senior levels of the organization and implement change as well as manage conflict and build consensus.
• Strong organizational skills and attention to detail.
• Ability to excel in a fast-paced environment.
• Demonstrate strong written and verbal communication.
• Ability to understand and interpret regulations and policies when required.
• Enjoys working in a team environment but can work independently to meet deliverables.
• People Management experience would be an asset including mentoring and coaching team members.

Additional Information

Education & Accreditation

This role requires successful completion of all three levels of TD Operational Risk Management certification. Certification is not a requirement to apply for this role. The successful candidate will have 12 months from the start date in the role to complete required certifications. The required courses are available internally through TD Operational Risk Management.

Undergraduate degree, relevant industry or risk and compliance management experience and/or accreditation.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet