The Cluster IT manager & Business Partner is part of EIT organization and assigned to particular global/horizontal function (such as FiSS, CCC, GSC) and/or a country in cluster (Japan). The assigned scope is defined as "business"

1. Own the portf olio of demand & projects

• Initiate and manage demand process in Demand Portal (from Draft to DM1 approval)
• Liaise with internal Digital teams (AS, OS, Finance) to progress demand in DP
• Hand-over demand to project/delivery team after "DM1 approval" status is achieved
• Monitor & follow progress of project/change delivery
• Deliverables:
  • Update progress of demand in DP at least once a week
  • Followup/escalate if project/change is not as per expectations

1. Define & maintain the IT landscape & roadmap

• Prepare & maintain the inventory of infrastructure & applications used by the business (global, regional, local)
• Perform periodic infrastructure & application review (collaborate with OS & AS as required)
• Identify risks/areas of improvement & initiate EIT demand or support process
• Deliverables :
  • Inventory list of infrastructure & applications
  • Infrastructure & Application review report (at least yearly once, preferably twice)

1. Establish an appropriate & effective governance model

• Identify key business teams/stakeholders & seek for a nominee to formal & regular interactions
• Setup interaction mechanism & reviews with the nominee
• Be proactive in approaching business
• Develop as trusted partner to CP, CFO, senior stakeholders within the country
• Deliverables:
  • Governance model document
  • Minutes of meetings/follow-up tracker

1. Define & maintain the IT budget

• Perform annual budgeting exercise (in collaboration with EIT Finance)
• Maintain IT budget consistency based on actual, ongoing changes & business evolution

• Deliverables:
  • Annual IT budget baseline
  • Updates to baseline IT budget

1. Ensure performance of standard EIT operations (service & support)

• Follow up with EIT teams to ensure healthy status of support performance metrics (Aging backlog, SLA compliance, quality of service, user experience)
• Use "complaint management" effectively
• SPOC for business escalations
• Review & recommend updates/additions to EIT Service Catalog relevant to business needs

1. Communicate to align perception with reality (Business perception of EIT)

• Stay up to date with ongoing & new EIT initiatives & programs
• Share/communicate with business in various forums & interactions
• Use facts & data to influence perception

1. Participate & contribute in business transformation/growth

• Support & guide business from IT perspective in transformations & growth initiatives

1. People management

• Lead high performance team within country/cluster
• Build an agile team with succession planning

1. IT Infrastructure

• Solid experience on the IT infrastructure (LAN/WAN/Servers/Firewall/...) to hand-on or give proper instructions to local team; to follow up with local telco/vendor and regional OS/Connectivity team
• SPOC for all IT infrastructure within country/cluster
• Able to redesign network if required.

1. Local applications

• Maintain the local applications using the internal resource and/or the external resource
• Continuous effort to keep application security compliance by working with the security team
• Build the roadmap to global application migration, if necessary

1. Information Security and Cyber Security

• Assess the Information Security incident
• Response to the inquiry from the customer/partner
• Information Security and Cyber security awareness-raising activities

• 5+ years people management or team lead experience
• 10 years+ IT application, infrastructure management
• Project Management
• Work in matrix organization
• Teamwork, collaboration with regional and global team
• Business Japanese and English