Associate Technical Account Manager

Salesforce Inc. seeks Associate Technical Account Manager in Atlanta, GA:

Job Duties: Develop an in-depth understanding of the customer's Tableau environment, business partners, and their reporting and analytical needs. Offer the best approach guidance and recommendations for optimum health and performance of the Tableau ecosystem. Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. Provide thorough root cause analysis on issues that could impact the customer in the future. Oversee successful implementation Tableau Blueprint's Agility arm. Build strong multidisciplinary working relationships with Sales, Engineering, and Product Management. Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Communicate with all required partners and customers on crucial support cases and high priority issues. Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth. Contribute to Tableau knowledge, community, and training resources. Prepare and deliver custom technical presentations and training internally, at customer sites and Tableau conference. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master's degree, or foreign equivalent, in Computer Science, Systems Science, Engineering (any field), or closely related quantitative discipline, and one (1) year of experience in job offered or in any occupation in a related field.

Special Skill Requirements: (1) Java; (2) C#; (3) JavaScript; (4) HTML; (5) CSS; (6) Python; (7) REST; and (8) SOAP. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-4998. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.