Job Description:

Enterprise Description/Role Overview: Responsible for day to day servicing and implementation of treasury, cash management and/or depository products and services with varying complexity. Acts as primary point of contact for high revenue clients by providing responsive and knowledgeable servicing and technical assistance to resolve complex/time sensitive requests. Engage internal business partners as needed to assist in the resolution.

Responsibilities:

• Receive and respond to requests received by phone, email from clients and internal partners;
• Troubleshoot, research, and respond to client account and treasury service issues, questions and inquiries;
• Assist clients with completing deposit account documentation for account opening, implementation and maintenance of Treasury Services;
• Engage with the multiple internal partners to address client requests, account openings, treasury service implementations and internal requests.

• Minimum of 2-5 years of banking experience, preferably in a client facing role.
• Proven customer service skills and experience.
• Treasury management product experience, understanding of cash management including but not limited to Receipts (Lockbox and ROL), Payments management (foreign exchange, domestic/international wires, ACH and Account Transfers), Information Reporting and Transaction Services (Image).
• Excellent verbal and written communication skills.
• Problem/solving/analytical and organizational skills.
• Great interpersonal skills.
• Positive Attitude.
• Team Player.
• Flexible
• Willingness to learn and adapt and lead changes as needed.
• Must have excellent verbal and written communication skills.
• General PC, Windows, word, power point, Outlook and Excel Knowledge.
• General Understanding of the Global market.

• Candidate must also be comfortable with constant change and balancing competing priorities in a fast paced environment