Role:
Data Management and Program Oversight:

Ensure TAMs have access to accurate and up-to-date information to support their customer interactions.

Maintain and standardize essential data, including:

Product mapping and volumes

Card-present and card-not-present approval rates

Project performance metrics (e.g., implementation time, cancellation rates)

Compliance indicators for various programs

Key customer infrastructure and card portfolio details

Academy activation rate, customer usage, and other key indicators

TAM Community Management:

Foster collaboration and knowledge sharing within the TAM community.

Manage the TAM Teams/Confluence site as a central hub for resources, best practices, and announcements.

Organize regular community sessions (webinars, workshops) for TAMs to connect and learn.

Collect and disseminate best practices across the TAM community.

Leverage existing content (case studies, success stories) to enhance TAM effectiveness.

Proactive Initiatives and Readiness:

Implement proactive measures to enhance TAM performance.

Develop and conduct training programs in the Academy on new announcements, products, mandates, and other relevant topics.

Maintain a list of upcoming mandates or regulatory changes impacting customers.

Collaborate with TAMs to align their efforts with regional goals.

All About You:
Essential Skills:
Strong relationship building and interpersonal skills.
Proactive and self-motivated with the ability to work independently and make sound decisions.
A curious mindset with a desire to learn and apply new knowledge to the role.
Excellent organizational and time management skills with the ability to manage multiple priorities.
Strong communication skills (written and verbal) to effectively convey information to the TAM community.
Basic programming knowledge for automating tasks (e.g., scripting, macros).
Proficiency in Microsoft tools, including Power BI and Excel.

Bonus Points:
Experience in a similar enablement or community management role.
Familiarity with technical account management practices.
Knowledge of the payments industry.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.