Your Impact
This position reports to the Sr. Manager, Tech Services & Operations, in the Technology Enablement organization.
The role is responsible for providing training support to users of Technology that Merch Operations supports. The majority of these applications are new technology but can include legacy applications as well. This role is also responsible for driving user adoption from legacy to new technology.
This role manages a team of one Senior Analyst and two Analysts to prepare products to facilitate training, including job aids, short video clips, and training presentations. This role manages the people, processes, and projects, as well as communicates updates (changes) to the user community, in collaboration with the Merch Support team.
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What you will do
- Analytics- Influencer - assist with defining the segmentation. Define the solution reporting/capabilities required. Work with DACI/IT.
- Building Relationships- Encourage cross functional partnership; high degree of acceptance, recognition, trust and influence with others; ability to reach a win/win; proactively network stakeholders.
- Communication-Review, adjust, and approve communications in partnership with the Merchandising Communication team. Directly liaisons with GMM of areas they support.
- Issue Resolution-Handles medium to high complexity issues and drives issue resolution and root cause analysis.
- Training/Development-Ensures training is completed for direct reports. Motivates and drives their development.
- Technology development - Collaboration on technology product solutions of requirements, adoption and communication
- Reporting- Executing requirements and expectations on KPI's by segment. Reaching out/making connections with teams what is being seen with the data (influence the news).
- Process Improvement-Drives process improvement and streamlining, along with root cause analysis. Monitors status of processes.
- Technology Requirements- Gather customer data; input at GMM level; prioritizes; customer data; partnership with tech/stakeholders.
- Project Management- Gather customer data; input at enterprise level; prioritizes; customer data; partnership with tech/stakeholders
- Liaison with international partners on highly collaborate initiatives and partner with their leadership.
- Merchandising & Vendor Engagement- Ensures positive engagement at the highest level; influence into segmentation; trusted partner (merchant & vendor). Face to the customer.
- Business Alignment-Focused on relationship with GMM, Store Merchandising VPs.
- Provides input and operational metrics that influence the Merchandising roadmap
- Maintains and refines intake and work assignment tools to ensure first time response resolution and smooth end user experience
- This position manages/supervises people
Required Qualifications
- Bachelor's Degree Business, Accounting, Finance, Economics, or related field and 5-7 Years Relevant business experience
- 3-5 Years Leadership Experience
- 5-7 Years General Work Experience
- Experience in structuring and writing formal documents, developing and delivering group presentations, project planning, and/or cross-functional collaboration
Preferred Qualifications
- Master's Degree Business or related field
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.