Professional Services, London, UK
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. We call our offices Centres of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centres of Energy to reflect how they work best.
Want more jobs like this?
Get Software Engineering jobs in London, United Kingdom delivered to your inbox every week.
LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees' well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page .
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
In the professional services team, our mission is to be the trusted partner to the technical teams and strategic partner to the CIO. We aim to deliver a best-in-class observability platform powered by AI. We are committed to providing meaningful metrics that matter, enabling organizations to achieve unparalleled insights, drive innovation, and optimize performance in the dynamic landscape of information technology. We empower teams to optimize performance, enhance client satisfaction, and achieve an unparalleled view of their infrastructure thus allowing the nirvana of being proactive and resolving incidents before they become problems. We help enable insights into not only the infrastructure but also the business and its key value metrics.
The Associate Solutions Architect (A.SA) supports the Professional Services (PS) organization in assisting customers to implement the LM Envision platform, extend its capabilities through custom work, and help drive their business goals by providing a best-in-class service. The A.SA is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers. The A.SA is a product expert that creatively solves business observability problems with LogicMonitor's LM Envision platform.
Here's a closer look at this key role:
- Regularly interact with LogicMonitor prospective and existing customers to scope implementations, integrations and custom solutions that meet the customers requirements whilst working within the LM Envision platforms capabilities
- Technically assess the feasibility and approach for customer monitoring use cases and integrations
- Explores and researches new technologies to integrate and monitor with LogicMonitor
- Builds accurate estimates for services proposals, including hours effort, timeframe and pricing
- Works with Sales, CS and customers to develop detailed Statements of Work (SOWs) and design documentation
- Works collaboratively with the other Solutions Architects to peer review services proposals
- Regularly performs post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation)
- Works collaboratively with the Project Managers and Solutions Architect teams to guide post-sales services delivery, aligning project teams to SOW deliverables, scope of engagement, and technical escalations (where necessary)
- Assists Solutions Engineer with deployment of tasks and solutions during PS engagements
- Regularly stays informed on product updates and consult with other SAs on services approach for new LogicMonitor platform features and enhancements
- Assists in development of new PS offerings and packages in line with customer common requirements and requests
- Works with product teams where appropriate to raise product issues and provide customer feedback to help drive the product roadmap
- Participates in product enablement sessions to learn how to best leverage new features and drive new feature enhancements adoption both internally and externally
- Follows Professional Services best practices
- Assists in developing and guiding customers on best practices as appropriate to the capabilities of the LM Envision platform
What You'll Need:
- Must Have
- 2+ years experience of working as an IT professional supporting one or more domains of IT infrastructure: server, network, security, storage, virtualization, cloud leveraging best practice processes such as ITIL
- 1+ years experience in one or more programming language: Python, PowerShell, Java or Groovy
- Familiarity with HTTP, JSON, RegEx, REST APIs, OIDs and MIB files
- Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP)
- Willingness to travel (25%)
Nice to Have
- Bachelor's of Science in Computer Science, Computer Engineering, Information Systems or related
- ITIL Foundations certification
- Experience in a customer-facing, professional services or consulting role
- Experience with IT monitoring tools (LM, SolarWinds, Nagios, ScienceLogic, Zenoss, etc.) and protocols (SNMP, WMI)
- Experience with large-scale, enterprise software implementations
- IT certification(s): AWS Certified Solutions Architect, CCNA, MCSA, RHCSA or equivalent
- Previous software development or consulting / services experience
Click here to read our International Applicant Privacy Notice.
#LI-KW1 #BI-Hybrid #LI-Hybrid