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Description and Requirements
As Services Operations Analyst you are expected to be the liaison between Customer, Support teams and Service Operations to support new service offerings enablement, development, and continuity
What you'll be doing:
* Report and analysis of key metrics to improve operational efficiency
* Analyze quotes from vendors to support operation, driving innovation and cost reduction
* Apply data analytics to analyze and report on key performance metrics
* Analyze actual performance versus plans to explain any underlying variances in detail
* Work with extended WW team to manage the operation
* Coordinate change request management in between Customer and Lenovo
* Create and submit RMA application from the customer
* Communicate directly with customer for invoices and credit issues
* Monitor and manage performance of reverse center and timely movement and inbound of parts to Reverse vendor
* Report to management and vendors, the KPI's associated with the operation
* Report performance trends and actions for continuous improvement to reduce and avoid lead times.
* Lead expansions into other countries in Latin America
If you're someone who dreads redundancy and loves problem-solving, we want to talk to you!
Basic Requirements:
* Bachelor's degree or above
* 3-5 years working experience on supply chain related positions.
* Knowing logistics operations (domestic and international)
* Ability to work cross functionally in an international environment
* Good negotiation skills
* Fluent in English (verbal and writing) mandatory this role reports to USA
We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.
Additional Locations:
* Mexico - Distrito Federal - MEXICO CITY