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Director, Consumer Services

AT Labcorp
Labcorp

Director, Consumer Services

Remote

Labcorp is seeking a dynamic and strategic leader to drive the growth and profitability of our Consumer business. As the Head of Consumer Portfolio Strategy, you will play a pivotal role in shaping the future of Labcorp's direct-to-consumer offerings by leading portfolio prioritization, strategic planning, and road mapping efforts. You will spearhead initiatives that expand our market presence, enhance customer experiences, and accelerate business performance.

This is a high-impact leadership role that requires a visionary mindset, strong analytical skills, and the ability to collaborate across teams to execute on ambitious goals. If you thrive in an innovative, fast-paced environment and are passionate about transforming healthcare through consumer-centric solutions, we invite you to join us in making a meaningful impact.

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Duties and Responsibilities:

Team Leadership

  • Lead and inspire a high-performing team, fostering a culture of innovation, excellence and accountability (Direct or Matrixed team)
  • Develop talent (Direct or Matrixed team)
  • Identify and bring on talent as services and revenue grow

Enable Action

  • Guide teams to solve new challenges through collaboration and leadership
  • Build and maintain strong relationships with internal stakeholders to create synergies and make progress
  • Make decisions once information and risks are understood
  • Possess a curiosity to listen and understand perspectives within and outside of Labcorp to define strategies that benefit the company and team
  • Effectively navigate the company's matrix management structure to promote efficient cross-functional teamwork
  • Make decisions that benefit both the Labcorp consumer business and Labcorp

Product & Services Strategy

  • Analyze industry trends, customer needs, competitive threats and expansion opportunities.
  • May prioritizes the digital, new channel, new test/products and early-stage capabilities roadmap based on the performance and feedback of the OnDemand products and services, using data and insights to drive continuous improvement and customer satisfaction.
  • Prioritizes the roadmap based on multiple factors including customer need, market opportunity, strategic rationale and ability to deliver.
  • Identify additional growth opportunities to add to the Consumer business
  • Regularly evaluates the competitive landscape to inform roadmap
  • Stay abreast of the latest trends, developments, and best practices in the lab, healthcare industries and digital services industries ensuring compliance with relevant regulations and standards

Partner and Ecosystem Strategy

  • Deeply understands and stays abreast of the rapidly changing ecosystems (digital and healthcare) across different models and methods of deliver.
  • Creatively solutions to build long-lasting mutually beneficial partnerships across product, marketing and technology

Minimum Education and Experience Required:

  • At least 10 years of experience in the healthcare and consumer products industries, with a proven track record of bringing new products, services, and strategic partnerships to market

Preferred Qualifications:

  • Demonstrated experience in developing and executing strategic plans, roadmaps, and initiatives in a consumer and/or healthcare business, with the ability to align and communicate the vision and goals across the organization
  • Proven record of driving growth and scale in an early-stage business
  • Experience defining, leading and growing new capabilities and services inside of a large enterprise
  • Comfortable with ambiguity, defining opportunities with limited information and making informed decisions
  • Experience in a consumer health business with a deep understanding of consumer behavior, preferences, and expectations in the rapidly changing healthcare space
  • Extensive experience in managing P&L budget, and financial operations, with strong analytical and problem-solving skills
  • Extensive experience in product development and management in a science-driven healthcare setting
  • Familiarity with navigating and making progress in a larger, matrixed organization
  • Exceptional leadership and management skills, with the ability to motivate, coach and develop a diverse and talented team
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels, both internally and externally
  • A passion for health and wellness, and a commitment to deliver high-quality and innovative solutions that enhance the lives of our consumers

Application Window: Position will close Monday - 3/3/25

Pay Range: $160,000 - $200,000/year plus yearly bonus

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Job ID: labcorp-256637_2041593906
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Pet Insurance
    • Mental Health Benefits
    • FSA
    • HSA
    • Fitness Subsidies
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Flexible Work Hours
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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