Join the team that supports the Regulatory & Event Operations to do the right thing for our customers. If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this Quality Specialist role is for you.
As a Quality Specialist IV in Regulatory & Event Operations (REO), you will review the completed work from the different areas within REO against policies and procedures. This role requires a deep understanding of the processes and capability of identifying process errors or procedure gaps and recording these in a clear, concise manner.
Job responsibilities
- Prioritize diverse workloads
- Recommends and implements enhancements to improve effectiveness and efficiency of systems
- Influence decisions that are guided by policies and that will have potential impact on controls
- Specialized functional or technical knowledge that allows for independent thought and action
- Execution of control initiatives
- Abide by all applicable regulatory and department practices and procedure
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Required qualifications, skills, and capabilities
- Proficient using Windows Operating Systems and Microsoft Office tools
- Ability to work independently and in a team environment
- Effectively prioritize work to ensure efficiency
- Able to evaluate and analyze data from multiple sources in a fast-paced environment
- Customer-centric focus coupled with the ability to balance against controls
- Supports business processes and works in a specialized function/role
- Possess specialized functional or technical knowledge that allows for independent thought and action on important department activities
Preferred qualifications, skills, and capabilities
- Proven ability to deal with ambiguity, think critically, solve problems, plan and meet deadlines
- Strong problem solving and decision making skills
- High level of independent decision making & judgment under minimal supervision
- Quality Experience
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.