Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a member for Treasury Services Billing Operations team you will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services. Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.
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Job Responsibilities:
- Validating, research and resolve out of balance conditions in Payment-in-Process (PIP), General Ledger (G/L) and Nostro accounts owned by TS Billing Operations.
- Processing and management of all payment-related cases and processes within SLA. Manage accuracy regardless of input point, including monitoring and resolution of overpayments.
- Processing customized reports as necessary. Process with accuracy, care and precision and aim for \"zero defects\" or no mistakes in work processed.
- Managing stakeholders as needed. Partner with Reconciliation and Finance teams ensuring all clearing standards are upheld within SLAs.
- Learning the various systems used, processes performed, and reports completed by the Payments team.
- Learning the various types of research tools (outstanding debt, bank account guide), used by the team.
- Assisting with design, testing, and project plans for all new automation efforts and process improvement initiatives.
- Escalating issues timely to management.
Required Qualifications, Skills and Capabilities:
- Accounting, G/L, SAP system and payment processing knowledge.
- Ability to understand invoice billing settlement or accounting processes and associated details.
- Bachelor's degree in Accounting, Computer Science, Information Technology, Engineering, or a related field.
- Understanding of MS Excel, SQL, Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx.
- Strong written and verbal communication skills.
- Able to prioritize work and multi-task without making errors.
- Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
- Ability to perform detailed research, resolve issues, close them out and follow up with the impacted partner about how the matter was resolved or outcome of research.
- Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Technology, Sales, Service and Finance.
Preferred Qualifications, Skills and Capabilities:
- Previous internship or project experience in RPA or automation.
- Billing Operations and TS Operations experience is a plus.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.