Unlock your potential as an Auto Recovery Collections Specialist, where your exceptional communication and negotiation skills will drive meaningful solutions for our valued customers. In our dynamic call center, you'll take charge of each interaction with empathy and respect, making a real impact every day. This role not only offers the chance to work independently and collaboratively but also paves the way for career growth and mobility within our organization. Join a team that values your contributions and supports your professional development, all while adhering to the highest regulatory and departmental standards. Embrace the opportunity to be part of a company that invests in your future and celebrates your success.
As an Auto Recovery Specialist within our Collections team, you will leverage your communication and negotiation skills to drive impactful solutions for our customers. You'll thrive in a fast-paced, phone-based environment, multitasking efficiently to meet deadlines and resolve issues. Collaborate with internal departments and third-party vendors to secure settlements and arrangements, all while adhering to company policies. Your role is vital to our mission, and we support your professional growth in a team that values your contributions. Join us to make a meaningful impact and advance your career.
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Job Responsibilities
- Work in a call center environment requiring phone-based interaction.
- Demonstrate excellent communication, negotiation, and decision-making skills while engaging with customers.
- Communicate with customers in a metrics-driven environment.
- Collaborate effectively with internal departments that provide various support functions.
- Demonstrate proficiency in multitasking to maintain efficiency and accuracy in a fast-paced environment.
- Prioritize tasks to meet deadlines and ensure timely resolution of customer-related matters.
- Work in tandem with third-party vendors to establish contact with customers and/or secure collateral.
- Utilize negotiation skills to obtain payoffs, settlements, or acceptable arrangements based on customer financial status.
- Operate an automatic dialing system.
- Adhere to company policies and procedures.
- Perform additional tasks and duties as assigned due to business needs.
Required Qualifications, Capabilities, and Skills
- High school diploma or GED.
- Demonstrate strong organization and prioritization skills.
- Exhibit excellent communication and listening skills for effective interaction with customers and internal teams.
- Maintain strong attention to detail, ensuring accuracy and thoroughness in all tasks.
- Efficiently navigate Microsoft Word, Excel, and Outlook applications.
- Possess analytical and problem-solving skills to address customer inquiries and resolve issues.
Preferred qualifications, capabilities, and skills
- Previous Auto experience helpful
- Comfortable in a fast-paced dynamic environment driven by customer contact
- Basic skip tracing experience strongly preferred
- 1 year collection experience strongly preferred
- Ability to work overtime as required
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.