Currently we are looking for the candidate for the position of:
L1 IT Service Desk Analyst with French and Polish
Infosys Poland Sp. z o.o. Oddział w Krakowie
Key Responsibilities:
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
- Update incidents with detailed and relevant information in a timely and effective manner;
- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
- Escalate an incident or troubleshoot tickets according to the company escalation processes;
- Ensure Customer Service Level Agreements are met or exceeded;
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- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer's account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
Requirements:
- Knowledge of French at C1 level and Polish min B2
- Knowledge of English at B2 level
- Knowledge of Polish at B2 level
- Min. 1 year' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
- Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S
- Basic networking knowledge
We offer to the candidates:
- Working for prestige Client
- Internal training program
- Great atmosphere
- Opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Opportunity to develop your career
- Rotation shift within: 6:30-18:30