Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
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In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
1. ABAP Development
- Code Development: Write custom ABAP code for SAP CRM applications to implement specific business requirements.
- Enhancements and Modifications: Modify or enhance existing ABAP programs, reports, function modules, BADI (Business Add-Ins), and user exits to meet client needs.
- Custom Solutions: Design and develop custom solutions to address unique business processes and ensure smooth operation within the CRM system.
- Integration with SAP ERP: Ensure seamless integration of SAP CRM with SAP ERP modules like SAP MM, SD, and FICO using appropriate technologies.
- Middleware/PI Integration: Work with SAP PI/PO (Process Integration/Process Orchestration) to integrate SAP CRM with other systems.
- Web Services: Develop and configure web services for CRM system integration with third-party applications.
- Customer Data Management: Develop and maintain reports, screens, and forms related to customer data, ensuring that customer relationships are well-managed within the system.
- Interaction Center (IC) Development: Customize and develop applications related to the SAP CRM Interaction Center, which handles customer communications.
- Service Management: Develop functionality related to service management, customer complaints, service requests, and maintenance contracts.
- Sales and Marketing: Enhance SAP CRM sales and marketing modules to optimize customer relationship strategies, such as lead management, opportunity management, and campaign execution.
- Code Optimization: Improve the performance of ABAP programs and reports, ensuring that the system operates efficiently with minimal downtime or lag.
- Memory Management: Optimize memory usage, database queries, and processing speed in large data sets within the SAP CRM system.
- Unit Testing: Conduct unit testing of custom ABAP programs and solutions to ensure they are working as expected.
- Debugging: Identify, troubleshoot, and resolve bugs and errors in ABAP code to ensure smooth functionality.
- Quality Assurance: Work closely with QA teams to verify and validate custom development for accuracy, reliability, and performance.
- Web Dynpro ABAP: Design and implement custom web-based UIs for CRM applications using Web Dynpro for ABAP or Fiori apps.
- UI Customization: Enhance and optimize SAP CRM user interfaces for improved user experience, such as creating dynamic forms and screens for users.
- Collaborating with Stakeholders: Work with business analysts, functional consultants, and end-users to gather business requirements and transform them into technical solutions.
- Technical Documentation: Prepare documentation for the custom developments, including technical specifications and code comments, for future reference and troubleshooting.
- Post-Implementation Support: Provide ongoing support for the SAP CRM system, troubleshooting issues, applying patches, and resolving technical problems.
- Enhancement Requests: Handle change requests from business users, ensuring that the CRM system evolves with changing business needs.
- Standards Compliance: Follow SAP's best practices and coding standards to ensure that the development is robust, maintainable, and scalable.
- Upgrades and Migrations: Assist in system upgrades or migrations from one SAP version to another, ensuring custom developments are compatible.
- Cross-Team Collaboration: Work with functional SAP CRM consultants, technical teams, and other departments to ensure that the solution is aligned with the overall business objectives.
- End-User Training: Provide technical training to end-users or functional consultants on custom developments and system functionalities.
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
1. Educational Background
- Bachelor's Degree: A degree in Computer Science, Information Technology, Engineering, or a related field is typically required.
- Certifications: While not always mandatory, certifications such as SAP Certified Development Associate - ABAP or SAP Certified Development Associate - SAP CRM can be a strong plus.
- SAP ABAP Programming:
- Strong proficiency in ABAP (Advanced Business Application Programming) development, including reports, function modules, forms, and custom applications.
- Experience with SAP-specific data types, database objects, and performance optimization.
- SAP CRM Modules:
- In-depth understanding of SAP CRM core functionalities (Sales, Marketing, Service, Interaction Center, etc.).
- Familiarity with CRM-specific BADI (Business Add-Ins), user exits, and enhancement frameworks.
- Web Dynpro ABAP: Knowledge of Web Dynpro for ABAP development for creating dynamic, user-friendly web interfaces within SAP.
- SAP Fiori & UI5 (optional): Exposure to Fiori apps and UI5 for modern, responsive interfaces in CRM can be advantageous.
- SAP Middleware/PI/PO: Experience in integrating SAP CRM with other SAP or third-party systems using SAP Process Integration (PI) or Process Orchestration (PO).
- ABAP Objects: Familiarity with object-oriented programming in ABAP.
- OData Services: Ability to develop and consume OData services for integration with other applications.
- Data Dictionary: Expertise in creating and managing tables, views, and indexes within the SAP environment.
- Performance Tuning: Understanding of how to optimize ABAP code and database queries for performance improvements.
- CRM Business Processes: Solid understanding of customer relationship management concepts, including sales order management, service requests, customer support, and interaction center operations.
- Integration with SAP ERP Modules: Understanding of how SAP CRM integrates with modules like SAP SD, MM, FICO, and others.
- Sales and Marketing Module: Familiarity with sales force automation, campaign management, lead and opportunity management in SAP CRM.
- Service Management: Experience with service contracts, maintenance, customer service workflows, and other CRM functionalities related to customer care.
- Interaction Center (IC): Knowledge of how to extend and customize functionalities in SAP CRM's Interaction Center.
- ABAP Development Experience: At least 2-5 years of experience in ABAP development, with hands-on work in customizing SAP CRM applications.
- SAP CRM Experience: Ideally, 2+ years of direct experience working with SAP CRM systems, including custom developments, enhancements, and integrations.
- Integration Experience: Experience in integrating SAP CRM with other SAP modules (like SAP ERP) or third-party systems using middleware solutions such as SAP PI/PO or web services.
- Version and Upgrade Experience: Experience working on different SAP versions (ECC, S/4HANA, CRM) and handling system upgrades or migrations.
- Analytical Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
- Communication Skills: Ability to clearly communicate technical concepts to non-technical stakeholders, including functional consultants and end users.
- Teamwork: Ability to work in cross-functional teams with functional consultants, business analysts, and other developers.
- Customer-Oriented Mindset: Focus on understanding customer needs and customizing solutions accordingly.
- Attention to Detail: High attention to detail, ensuring the correctness and performance of all development tasks.
- SAP GUI and Eclipse: Familiarity with the SAP GUI for traditional development and Eclipse-based tools for modern ABAP and HANA development.
- SAP CRM & SAP Business Suite: Knowledge of the SAP CRM suite and its functionalities.
- Version Control Tools: Experience using version control systems such as Git or SAP's Transport Management System (TMS) for tracking development changes.
- SAP HANA: Knowledge of HANA database concepts and development (optional but beneficial, especially for S/4HANA projects).
- SAP Cloud Platform: Familiarity with SAP Cloud Platform and cloud technologies could be beneficial as SAP CRM is transitioning to the cloud.
- Mobile Solutions: Exposure to mobile CRM applications or SAP's mobile solutions.
- ABAP on HANA: Familiarity with coding optimizations and development using ABAP in SAP HANA environments.
- Agile Methodology: Familiarity with agile development practices and project management tools, especially if working in agile teams.
- Problem-Solving and Troubleshooting: Ability to troubleshoot issues that arise in custom code or integrated systems.
- Client-Facing Role: Willingness to engage directly with clients to gather requirements and provide solutions.
- Willingness to Learn: Keeping up-to-date with the latest SAP technologies, tools, and methodologies.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.