We are looking for a dedicated and detail-oriented ServiceNow Developer to be part of our team.
In this role, you will be tasked with overseeing the applications within our ServiceNow enterprise instances. You will be solving complex issues, testing new capabilities, and ensuring system compliance through regular upgrades and updates.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

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Responsibilities

• Oversee the support queue, guaranteeing prompt incident responses
• Evaluate new upgrades and features within the ServiceNow platform
• Ensure the maintenance, availability, performance, and reliability of the ServiceNow platform
• Work with cross-functional teams to determine, prioritize and address operational issues
• Address and secure any system vulnerabilities
• Frequently update plugins, patches, and systems for enhancement
• Partner with a global community of engineers
• Develop and execute comprehensive documentation for users and admins, outlining the best practices, standards, and guidelines for configuration, customizations, and maintenance on ServiceNow

• At least 4 years of experience in ServiceNow operations or a similar role
• Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
• Proficiency in ServiceNow administration, including the configuration and maintenance of modules such as Incident Management, Problem Management, Change Management, etc
• Experience in managing and troubleshooting ServiceNow workflows, business rules, SLAs, and notifications
• Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Detail-oriented and methodical, with the ability to balance multiple assignments simultaneously
• Familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• English B2 and above

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
  • English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)