Overview
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The Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience.
This position will be working in Tulsa, OK with a work arrangement combining home and in-office. Working hours will be Monday through Friday with an 8 hour set schedule work day between the hours of 7:00am-6:00pm.
We offer a robust Benefits Package including, but not limited to:
- Competitive Compensation - This position offers targeted 1st year annual compensation of $33,800 with an average 40 hour work week.
- Paid Time Off, starting with 12 days off per year
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage
- Employee discounts on car rentals, car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
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We're a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.
Responsibilities
- Review reservations, rentals and credit card authorizations and charges in Greenlight, ECARS, RFS, EH Insight, RAMP, People Soft, OnBase and Renter Maintenance to determine validity and/or discrepancies of rental charges.
- Make and take daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor.
- Activate/deactivate "Do Not Rent" requests.
- Request letters and police reports for cases of stolen vehicle or identity theft; work with Risk managers and stations regarding warrants on stolen vehicles.
- Work emails received from customers, customer service and/or other departments daily
- Utilize RAMP, EH Insight, OnBase, Greenlight, RFS, ECARS, Slick, IPG-Virtual Terminal, Velocity, Utilize Zendesk and Renter Maintenance to verify balances owed
- Research accounts to ensure billing accuracy
- Process payments and adjustments to resolve DNR balances
- Ensure daily and monthly matrix goals and requirements are met
- Ensure all customer credit card information is secure and free from exposure in all systems and processes
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Research credit card charges
- Prepare and submit People Soft write offs for negotiated account balances when needed
- perform miscellaneous job-related duties as assigned
- Maintain clear and concise notes in Greenlight, RFS, DNR screens in Renter Maintenance as well as People Soft.
- Stay up to date on all Visa/MasterCard, American Express and Discover credit card acceptance guidelines as well as industry Chargeback rules and regulations
- Stay up to date and be aware of FDCPA-Fair debt collection practices act.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must currently live in Tulsa, OK or surrounding area.
- Must have 1 year collections and /or customer service experience using a computer on a daily basis required
- 2 years of call center experience preferred
- Intermediate in Excel
- Knowledge of PeopleSoft preferred
- Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
- Must be willing to accept starting pay of $16.25/hour.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- For flexible or full remote work from home positions, reliable high speed Internet connection and dedicated work space are required.
Knowledge/Skills/Abilities-
- Ability to work independently and as a team player
- Excellent telephone manner with strong communication skills
- Strong customer service skills
- Ability to research, determine and negotiate a settlement amount
- Strong customer service skills
- Ability to research, determine and negotiate settlement amounts
- Strong organizational and problem-solving skills with the ability to set priorities to ensure optimum efficiency to meet deadlines and goals
- Detailed oriented and the ability to set priorities a plus
- Ability to work in a fast paced environment and meet goals, time frames, and deadlines required.