Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Store Manager Position

• At CVS Health, we are focused on transforming health care for our customers, and on making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart, every day. Our Retail Store Managers play a critical role in building and leading teams to consistently deliver on our brand promise.
• As a CVS Health Store Manager (SM), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The SM will achieve success through managing, inspiring and coaching their direct reports, consisting of Front Store (FS) crew and FS management positions. The SM will lead the store team through effective communication, consistent application of SOPs and best practices, provisioning of appropriate support to all departments, and scheduling to the needs of the business. A model for all, the SM will demonstrate CVS Health's Heart At Work behaviors, Helping With Heart Actions, and will lead their team to do the same.
• Job Description
  Job Description
  
  Responsibilities
  
  Store Operations
  • Ensure healthy and effective business operations to maintain P&L stewardship
  • Maintain accurate financial reporting/administration: analyze operating reports/documents and make recommendations on how to improve store performance and implement plans
  • Uphold brand standards through execution of Retail Brand Standards in-store and amongst colleagues
  • Schedule daily and weekly activities while preparing weekly work schedules and payroll based on store's budgeted hours
  • Prepare, complete, and distribute reports and records to maintain store's financial and operational health
  • Oversee and execute the preparation of the daily cash report and weekly summary
  • Operate cash registers and execute and document financial transactions, including cash/check pulls, deposits, returned check payments, etc.
  • Deliver deposits and secure change from the bank while maintaining a balanced imprest fund
  • Order and manage inventory as needed to maintain healthy store merchandising levels
  • Load and unload deliveries to help replenish inventory; ensure store team can load and unload in absence
  • Verify and maintain billing manifest; execute and document merchandise returns and inter-store transfers
  • Ensure all vendor merchandise is checked in via the ironman
  • Execute required Front Store compliance policies and Front Store SOPs (Standard Operating Procedures), including daily store and compliance walks to ensure the premises are maintained to standards
  • Ensure compliance with all company policies and procedures and federal and state laws
  • Supervise and/or execute rubbish removal to safeguard store cleanliness
  • Attend district and/or regional meetings as needed
  Merchandising and Asset Protection
  • Execute pricing, replenishment, and planogram activities in accordance with weekly and monthly schedules to enable consistency in colleague and customer experience across our Retail stores
  • Elevate the shopping experience through well-thought and/or seasonal merchandising to drive top-line sales while remaining in line with compliance expectations and our Retail Standards
  • Differentiate the holiday season through well-timed 'Gloves-Off' merchandising coupled with Surprise and Delight moments to provide a unique customer experience
  • Prepare the store for physical inventory to ensure adequate product balances on hand
  • Ensure price accuracy, using POS Price Accuracy Report and in-store price audits for inventory control
  • Control use of register keys, securing door keys, alarm codes, and safe combinations; partner with DAPL as needed
  • Execute locking of safe and security doors and setting of alarms when closing the store and ensure management team is trained to do so in Store Manager absence
  • Complete random cash verifications and , analyze Electronic Cashier Analysis Report
  • Maintain and react to Electronic Article Surveillance system to help prevent theft
  • Identify and react to external theft trends by securing company assets through product protection
  • Protect store assets and administer, monitor, and react to Internal Asset Protection programs and systems, including employee bag checks, secured lockers, and receipts for purchases
  People Leadership and Customer Service
  • Serve as a leader and resource for the home store team, with end-to-end oversight of recruiting, staffing, hiring, training, development, performance management, and where required, termination, for all store colleagues
  • Effectively communicate information to store crew and supervisors in an open and timely manner to ensure roles and responsibilities
  • Conduct midyear and annual performance reviews for all front store colleagues to foster professional development and track on company goals
  • Promote a positive shopping experience for all customers; regularly review customer feedback and "close the loop" to resolve any service gaps in accordance with company policy
  • Engage the team to drive customer loyalty programs with heart, always using an ethical approach that wins the customer's business the right way
  Training, Talent Pipeline, & Human Resources
  • Develop short and long-term staffing strategies in response to store needs, partnering as necessary with pharmacy leadership; hire, train, develop, and evaluate store crew and store leadership team; actively source and promote talent for cross-training and pipelining into other departments, especially the pharmacy
  • Correctly execute all necessary documentation for hiring kits, I9 documentation, staff enrollment forms, changes of status forms
  • Lead new employee onboarding, including orientation activities and timely completion of role-specific training curricula and required compliance training
  • Coach and execute counseling discussions with direct reports
  • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
  • Maintain a workplace free from discrimination and harassment
  • Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
  • Create a workplace the promotes the Company's Diversity, Equity, Inclusion and Belonging and Social Justice and Equity initiatives
  • Maintain accurate and up-to-date personnel records at store level
  • Complete and analyze Business Reviews and develop and execute plans to correct areas needing improvement

• Must be 18 years of age
• Completion of all required training for current role within required timeframe
• Hight school diploma or general equivalent development (GED)
• 1-3 years of prior relevant work experience
• Work flexible schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum
  • Examples:
    • Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
    • Store Manager is scheduled a Saturday and Sunday shift in the same weekend, with two weekends on per month equating to working a total of four weekend shifts per month
• Lift and exert up to 50 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
• Ability to stand and walk for an extended amount of time
• Preferred Qualifications

• Pharmacy Technician Licensure
• Bachelor's degree
• Knowledge of:
  • Retail and/or Healthcare industry
  • CVS systems (SMART, mCC, CC, myReports, WorkDay, etc.)
  • Performance Management
  • myStore Health metrics
• Skill In:
  • Training & Development
  • Delivering Results
  • Building High-Performing Teams
  • Talent Coaching and Development
  • Active Listening
  • Customer and Community Engagement
  • Consumer Behavior
  • Negotiation and Conflict Resolution
  • Emotional Intelligence
  • Time Management
  • Digital Literacy
• Ability To:
  • Have regular and predictable attendance
  • Complete any additional tasks as directed by supervisor or manager
  • Work flexible schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum
  o Examples:
  • Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
  • Store Manager is scheduled a Saturday and Sunday shift in the same weekend, with two weekends on per month equating to working a total of four weekend shifts per month
  • Lift and exert up to 50 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move
  objects to and from, including overhead lifting
  • Ability to stand and walk for an extended amount of time
  • Complete all required training and obtain required licensure (if applicable) within state guidelines