Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
The Healthcare Insights B2B Senior Manager is an individual contributor role responsible for owning insights among our commercial B2B audience, including plan sponsors, brokers, and consultants across our enterprise healthcare assets (Aetna, Caremark, Minute Clinic, Oak Street Health, and Signify). This role focuses on leading our B2B research initiatives.This B2B Insights Manager will report to the Executive Director, Healthcare Insights, and work closely with the Healthcare Insights Directors and with various business partners within the BUs to understand business needs and context, then help plan and execute - often with external research vendors - actionable, insightful, timely, and cost-effective plans to uncover the relevant customer, prospect, and competitor truths. Learning plans will include a variety of methodologies and data sources (new custom research, ongoing tracking research, syndicated research, existing custom research, etc.), so this individual will need to be able to synthesize insights from a variety of sources into a complete and actionable story and do so in a way that makes the insights relevant to each specific BU audience.This is a remote role that can be performed anywhere in the USRequired Qualifications
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- 7 years of relevent work experience
- 3+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meet business partner objectives.
- 1+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative research across a variety of methodologies that specifically focused on B2B audiences.
- A strategic mindset with an ability to connect insights across a variety of data sources and to link them to the operational and financial realities of the business.
- Prior experience with formal research methods, statistics, and analyses that are common in marketing research.
- Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization.
- Comfortable and experienced in working with and presenting to senior leadership.
- Experience in working independently and are a strong self-motivator with a bias towards action.
- Ability to quickly gain credibility with stakeholders, establish rapport, and lead meetings and initiatives.
- Strong analytical skills.
- Independent project management skills: strong attention to detail and ability to proactively manage multiple priorities simultaneously (often about different subjects).
- Experience selecting, managing, and successfully working with research vendors.
- Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations in a digestible manner that is actionable to the business
- A growth mindset that includes the ability to accept and act upon feedback to broaden and improve your research and problem-solving skill sets.
- Ability to communicate clearly and effectively across internal team members, stakeholders and vendor partners
- Experience both managing E2E strategic insight initiatives with vendor partners and also hands-on DIY skills executing market research qualitative and quantitative studies
- PowerPoint, Word, and Excel and data visualization skills that result in compelling, professional presentations.
- Experience working with or for health plans and/or pharmacy benefit managers
- Experience working with or for healthcare organizations
- Experience working win a complex organization across a variety of stakeholder groups.
Bachelor's degree or equivalent experience ( 4 years)Pay Range
The typical pay range for this role is:$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.