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Senior Manager, Business Operations

AT CVS Health
CVS Health

Senior Manager, Business Operations

Annapolis, MD

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThe Senior Manager, Business Operations plans, monitors and manages internal business operations across member experience functions. You will act as the conduit between business partners in between meeting cadences to secure follow-up. The Senior Manager, Business operations will manage the internal communication strategy for high-level member journey initiatives that span across the enterprise. In this role you will prepare executive-level presentations and talking points for the member experience strategic roadmap. You will participate in strategic planning discussions, secure required resources and use formal project-management process to facilitate change. You will manage and coordinate projects to ensure on-time completion and within budget costs.This position is an individual contributor. Fundamental Job Components:

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  • Work with the PMO team to coordinate activities associated with the member journey orchestration project.
  • Coordinate strategic meetings between member experience leadership and pertinent stakeholders.
  • Assist in setting agendas based on previous discussions and applicable pre-reads.
  • Keeps track of deliverables, follow-ups, and timelines in accordance of a projects goals.
  • Maintain executive summaries for assigned projects that are executive ready.
  • Actively align colleagues on project goals by establish a compelling 'why'.
  • Simplify process as much as necessary.
Required Qualifications
  • 7-10 years of relevant work experience
  • Experience managing/leading multiple projects
  • Adept at problem solving and decision making skills
  • Adept at collaboration and teamwork
  • Adept at execution and delivery (planning, delivering, and supporting) skills
  • Experience presenting to cross functional teams an d various levels of leaderships
Education
  • Bachelor's degree or equivalent work qualification.
Pay Range

The typical pay range for this role is:$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/03/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Annapolis, MD, USA
Job ID: CVS-R0494335
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program