Position Summary

CVS Health is seeking a CAS Alarm Dispatch Coordinator to join our team. As a CAS Alarm Dispatch Coordinator, you will be responsible for the identification, tracking and dispatching of potential life safety events across the CVS Health enterprise.

Additional responsibilities of the include:

• Respond to inbound security alarm events by identifying, tracking and dispatching appropriate authorities and following written instructions for specific events.
• Monitor video surveillance for breaches in building security and respond by taking appropriate action as determined by written policies and procedures.
• Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatch and coordinate the responses of public safety agencies.
• Communicate with store personnel and local authorities with security related issues.
• Maintain accurate alarm contacts for registered premises.
• Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.
• Maintain alarm processing database. (Call list updates, code assignments)
• Remotely access alarm systems and make program changes as needed.
• Work alongside senior leads to deliver superior security services to CVS Health business units.
• Generate alarm related reports for distribution to Loss Prevention and Operations management.
• Identify, document and create R&M tickets for end users in incident management tracking system.
• Must have the proven ability to:
  • Use logic and reasoning to reach conclusions and approaches to problems
  • Use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Think quickly
  • Work under stressful situations
  • Actively listen and communicate effectively through clear speech and hearing
  • Follow instructions
  • Write clearly and spell correctly
  • Establish priorities and pass on information as needed

Required Qualifications

• 1+ years emergency dispatch or call center experience.
• 1+ years of experience with Microsoft Office applications

Preferred Qualifications

• Proven ability to prioritize competing demands in a fast paced work environment.
• Previous experience with Bosch, DMP and Honeywell alarm panels
• CSAA Level I & II certification

Education

• High School Diploma / GED or equivalent required

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/21/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.