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We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
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Cruise's Ridehail Business Unit (RBU) The RBU is responsible for delivering a profitable and scalable ridehail service that customers love and use repeatedly. The RBU sets the direction of the ridehail business, leads commercial activity in our markets, and works cross-functionally to expand and enhance the Cruise ridehail service and strengthen our relationship with customers.
About the Role We are looking for a Growth Manager to help manage commercialization for Cruise’s autonomous ridehail business. You will interface closely with Product, Marketing, Data Science, and local Market Operations leads in leading user growth success of our ridehail business at a per-market level. This role is expected to develop a mastery on local market dynamics between fleet supply, service quality, and user growth & engagement. You will use this understanding to help design market launch strategies and other forward-looking plans and be responsible for the execution. This role will drive day-to-day user growth & management initiatives as well as perform in-depth analyses to design and iterate on strategies. The ideal candidate has a strong analytical background, is a structured thinker and planner, and is comfortable with ambiguity.
What you’ll be doing:
Help develop and execute against an ambitious roadmap of business expansion in our ridehail markets with consideration to service expansion, fleet growth, and revenue targets
Partner with a broad set of cross-functional stakeholders to launch new markets; design and implement plans to expand our service and scale user demand in line with fleet growth and service performance
Leverage your local knowledge of markets that Cruise operates in to capitalize on growth opportunities, including on-the-ground tactics
Develop models, analyses, and dashboards using large data sets to report on and improve the performance of our service expansion, rider growth, and revenue management efforts
Analyze the end-to-end Rider user journey to identify opportunities improve the user experience
Work with technical partners to design and implement experiments that optimize growth such as rider comms, incentives, and other growth tactics
Develop and lead processes and playbooks that help scale ridehail service management across multiple markets
What you must have:
4+ years in operations, strategy, business consulting, or similar analytical role at a technology company.
SQL proficiency and considerable experience with data visualization tools. Comfortable independently learning new data tables and writing/validating complex queries of your own design.
Excellent communications skills and an ability to drive storytelling and presentation up to C-level internal audiences across functions.
Exceptional program and stakeholder management skills, ability to plan and execute with minimal guidance
Bachelor's degree or proven experience
Bonus Points:
Previous experience in ridehail or other marketplace/on-demand businesses
Proficiency with Python and other Data Science/Engineering tools, workflows, and analysis methods
The salary range for this position is $142,800 - $210,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.
Our benefits are here to support the whole you:
- Competitive salary and benefits
- Medical / dental / vision, Life and AD&D
- Subsidized mental health benefits
- Paid time off and holidays
- Paid parental, medical, family care, and military leave of absence
- 401(k) Cruise matching program
- Fertility benefits
- Dependent Care Flexible Spending Account
- Flexible Spending Account & Health Saving Account
- Perks Wallet program for benefits/perks
- Pre-tax Commuter benefit plan for local employees
- CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).
- Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
- GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
No Application Deadline