A role you will love

Establish and maintain effective communication with clients. Serve as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution. Strong problem-solving abilities and proactive approach to addressing client needs. Ability to identify new business opportunities within existing client accounts, provide input into the development of Strategic plans and initiatives aimed at improving client satisfaction and retention.

Some of your key responsibilities will include:

• Demonstrate ability to conduct in-depth analysis of the company's shareholder structure, identifying key investors, and integrating the information in a comprehensive report.
• Experience in maintaining good relationships with the brokers, custodians, and institution community. Keep contact information updated and obtain disclosure information promptly.
• Strong collaborative skills to work effectively with cross-functional teams within the organization, fostering teamwork and information sharing.
• Excellent communication and presentation skills to deliver ownership intelligence findings to clients in a clear and engaging manner.
• Proactive in staying up to date with current industry news, IR trends, and market developments.
• Willingness to actively participate in ad-hoc or special projects as assigned.

What will you bring to the role?

You are a University graduate with a background in shareholder services, ownership intelligence or investor relations. You will have expertise in managing client relationships, analyzing ownership data, and maintaining good relationship with the broker/custodian community. This experience should demonstrate the ability to provide insights that support business strategy and product enhancement.

Other key skills required for the role include:

• Expert ability to quickly analyze situations, demonstrate mental agility and demonstrate sound judgement. You will be well-organized and able to prioritize and manage workload demands, as well as being adaptable and capable to take on a variety of tasks.
• Have a solution-oriented mindset focused on delivering results, be self-driven and proactive in assuming responsibilities.
• Proven ability to lead and provide guidance to junior team members and supporting global team members.
• Have strong interpersonal and communication skills that facilitate open working relationships with staff at all levels in the business. Establish and maintain effective communication with clients, serving as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
• The ability to effectively communicate clearly in both written and verbal format in English and Chinese.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. #LI-KT1

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.