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Relationship Manager

AT Computershare
Computershare

Relationship Manager

Canada

JOB DESCRIPTION

Location: Toronto- Hybrid

We Give You A World of Potential

IIn this position, you'll be based in the Columbia, MD office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

A Role You Will Love

As a Relationship Manager, you will be responsible for an assigned client base of publicly traded or private companies. Clients may be Canadian or cross-border listed. Major responsibilities include responding to client inquiries and/or requests and providing exceptional service within established time frames. Your performance will be measured by meeting pre-established service standards and achieving specific Sales and Referral Targets.

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Major Responsibilities:

  • Over-all responsibility for and management of the relationship between Computershare and the client in relation to Stock Transfer services
  • Profitable maintenance of designated accounts and for the up-sell of Transfer Agent related products and services, and cross-sell of other CPU lines of business
  • Achievement of annual sales and referral targets, utilizing the required sales methodology
  • Preparation/Coordinating for Closings, Corporate Actions, disbursements and security holder mailings and meetings along with all other client activities that involve their security holders
  • Striving for and achieving 100% client retention, increasing profitability per client, the continual nurturing and growth of the client
  • Managing of account receivables within required guidelines
  • Co-ordination with other departments in connection with client requirements, including billing
  • Effective and consistent use of specific programs and applications, in accordance with required guidelines
  • Promoting and assisting clients with new products and services
  • Mentoring of Associate RM

What Will You Bring to The Role?

  • Minimum of 2 years administrative experience in the Securities Industry
  • Post-secondary degree is preferred
  • Good working knowledge of Microsoft Office, including Word, Excel and Outlook
  • Comfortable learning new computer systems
  • Ability to multi-task and ability to prioritize when encountering conflicting duties
  • Accuracy and attention to detail
  • Strong mathematical skills
  • Strong organizational skills
  • Excellent written and verbal English skills
  • Relationship-building.
  • Strong communication skills, both oral and written
  • Self-Motivating
  • Results Oriented

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about life at Computershare, visit computershare.com/careers-handbook.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Client-provided location(s): Canada
Job ID: Computershare-5837
Employment Type: Full Time