Meeting Service Delivery Operations Manager

Our client service group is responsible for managing and building our Issuer Service client relationships through the provision of innovative products and services.

A role you will love

Join us as the Meeting Service Delivery Operations Manager, a pivotal leadership position that reports directly to the Regional Meeting Manager. In this dynamic role, you'll collaborate with cross-functional teams, including Issuer Services Registry and Front Office, to fulfill our clients' Meeting and Mailing need.

Your responsibilities include overseeing service delivery for Investor Relations products, ensuring compliance, efficiency, and quality. You will manage the entire process of preparing for and executing company meetings, including document production, system setup, and voting solutions. If you're dedicated to delivering exceptional service and creating memorable experiences for shareholders and stakeholders, this is the perfect opportunity for you!

Some of your key responsibilities will include:

• Set direction, goals, and performance targets for the team, fostering a service-oriented environment
• Manage staff performance and collaborate with the Regional Meeting Manager to set and evaluate SMART goals
• Collaborate with teams to ensure effective daily service delivery, meeting client and regulatory requirements
• Actively monitor client satisfaction and engage proactively to resolve issues
• Maintain a quality control framework to ensure compliance with regulations and internal policies
• Drive service improvements and efficiency through innovative processes and risk mitigation strategies
• Stay informed on industry trends and incorporate relevant practices into operations
• Ensure accurate client billing and effective cost management to meet financial goals
• Establish operational standards to meet performance metrics and customer expectations

What will you bring to the role?

You will leverage your extensive knowledge of work processes and procedures to effectively support the team in executing seamless meetings and tabulation events. Your strong understanding of how various teams collaborate will ensure alignment toward achieving overall goals, allowing you to adapt operational procedures to enhance service delivery and meet client expectations.

Other key skills required for the role include:

• Exceptional skills in delivering results that exceed client expectations
• Ability to maintain an organized approach and prioritize tasks effectively
• Thrives in dynamic environments, demonstrating flexibility and a strong drive for achievement
• Maintains professionalism and quality focus while handling tight deadlines

• Ability to mentor and develop team members for continuous growth

• Skilled in building and managing relationships with diverse stakeholders

Desired experience:

• Bachelor's Degree (B. A.) or equivalent; or extensive relevant experience and/or training; or equivalent combination of education and experience

If this sounds like a role and organisation, you'd love to be part of, apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.