Our Opportunity:

Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy, the compounding team is passionate about providing a comprehensive and affordable selection of compounded medications that improve patient outcomes and deliver an industry-leading customer experience.

As a Product Manager, you will develop and complete a product roadmap for Compounding Hub, Chewy’s enterprise compounding pharmacy software.  You will own the creation and prioritization of this roadmap, advised by quantitative and qualitative insights and supported with clear business and technical requirements.  You will collaborate with operations, analytics, UX design, and software engineering teams to deliver a scalable platform that meets the business needs of Chewy’s Compounding Pharmacy, all while keeping a customer-first approach to ensure that the compounding customer has an outstanding customer experience.

What you'll do:

• Use your customer’s first mentality to guide the development and delivery of outstanding customer experiences.
• Develop and maintain a roadmap and prioritize product backlog ensuring product vision aligns with goals.
• Coordinate with operational leadership to identify areas of opportunity within the compounding ecosystem, both to improve operational efficiency and to improve quality within the pharmacy.
• Define and analyze measures of success (critical metrics) for new features and enhancements; transform these insights into clear requirements for product enhancements and new features.
• Guide performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and to drive prioritization.
• Collaborate with analytics, data science, design and engineering resources to deliver features with strong customer and business value. 

What you'll need:

• 3+ years of product management experience, product-adjacent roles, or compounding pharmacy experience.
• Proficient in analyzing and effectively communicating metrics to support recommendations.
• Excellent written and verbal communication skills, and experience leading time-sensitive tasks with attention to detail.
• Strong partner management skills, particularly with leadership, and the ability to drive initiatives from conception to completion.
• Passion and curiosity, as well as the drive and desire to create a best-in-class experience.
• Flexibility for periodic travel (0-5%)

Bonus:

• Familiarity with cGMP and USP guidelines.
• Ability to succeed in an ambitious and fast paced team.
• Fluency in SQL and/or Tableau
• Experience in engineering, analytics, or UX design roles