The ideal candidate for this role is an experienced leader of processes and associates, and can strongly communicate our story and agenda to executive leaders and the broader associate population. This candidate will strike a balance between strategizing and designing and deploying execution plans, comfortably navigating white space, building, analyzing, interpreting data, and exercising exceptional critical thinking skills. In this role, the leader will build productive relationships and connect dots between business needs and actionable insights.

Responsibilities:

• Build and advance the Process Excellence, Sustainably Well Managed strategy by setting the strategic direction and building a roadmap of strategic initiatives that support key objectives to optimize our client journey, make us more competitive, ensure we are more well managed, and achieve better risk outcomes.
• Collaborate with and influence key stakeholders, including senior executives. Craft and deliver presentations to senior leaders to guide and influence senior discussions and decisions
• Manage process documentation and data refresh routines, maintaining formal process documents (L2 process maps, memos, SIPOCs) and data
• Design and lead complex strategic programs and initiatives that improve processes and our process foundations
• Advance our process documentation and data ecosystem
• Partner closely with business leaders, analysts, risk managers, audit partners, project managers, and process optimization partners to connect dots and amplify outcomes
• Improve process acumen across junior, senior, and executive stakeholders
• Create, establish, and manage communications across teams to ensure optimal engagement of associates and leaders
• Gather insights from various routines, data sources, and partners to inform strategic priorities

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 5 years of experience managing project teams and deliverables

Preferred Qualifications:

• At least 5+ years of process improvement experience
• At least 2+ years of experience in audit or risk management
• At Least 2+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
• At least 3+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)
• Six Sigma Certification, Lean, Change Management or Agile certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).