At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Director, Account Management will be responsible for protecting and solidifying client relationships while building a sales pipeline that deepens the Broadridge wallet. You will retain your assigned accounts and existing revenue streams, meet or exceed sales targets, and develop and execute on account plans.
The candidate must have experience managing relationships in the financial services industry and should have experience in both revenue protection and revenue generation. In addition, the candidate must be able to thrive in a changing, highly complex, fast-paced environment.
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We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work remote.
Responsibilities:
- Maintain client satisfaction - through measurement and action
- Responsible for Account/Revenue Retention and Sales Origination through introduction of value-added products
- Participate in all aspects of client life cycle - needs assessment, presentation of solutions, negotiations, retention/renewals and client experience/satisfaction
- Focus on client needs, priorities, and objectives as part of overall account planning to help originate new sales opportunities with existing accounts
- Renewals-Track existing service relationships, develop and execute on retention plans throughout the contract term, engage clients on upcoming contract renewals - manage engagement through to execution
- Introduce value adding services addressing client issues/pain-points/service requests
- On-site presence at Client site - to help develop and deepen relationships and expand relationships to new areas at the client (i.e. Procurement, Compliance, Marketing, WM/PCM Execs, Product, etc.)
- Maintains constant awareness of current and planned development of products. Remain current on industry topics and issues.
- 8+ years related sales or account management experience with at least 5 in the financial services industry
- Bachelor's degree in related field required; MBA preferred
- Proven track record of sales results and growth
- Ability to establish good personal and working relationship with clients and colleagues
- Deep understanding of financial industry
- Excellent presentation, interpersonal, and written communication skills
- Able to work in a dynamic environment
- Proactive/self-starter with strong follow through skills
- Willingness to travel at least 30% of the year
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.