We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

PRIMARY DUTIES AND RESPONSIBILITIES

• Receive payment denials and to investigate the reason and rectify the situation with the payer or patient
• Receive inbound and to place outbound calls from customers, Medicare, Medicaid and Commercial insurance providers regarding patient payments
• Provide written correspondence to audit requests to include investigation and obtaining of appropriate documentation to be attached to response
• Document status of billing and payment process in patient account for future follow-up
• Keep current on payer requirements via research and coaching to ensure guidelines and procedures are being met for each payer
• Answer and follow up on calls from patients with billing questions
• Complete all end of month reports as requested, directed or assigned
• Complete all internal system service ticket requests as assigned
• Work miscellaneous projects and tasks on an as needed basis

ANCILLARY DUTIES AND RESPONSIBILITIES

• Maintain a positive work atmosphere that embodies Liberator's philosophy- Professional excellence, teamwork and integrity.
• Maintains a production level between 25-50 accounts per day ensuring quality of work is above average.
• Production rates are at the discretion of management and are subject to change with our without prior notification.
• Maintains a better than average attendance score
• Coaches and Mentors new AR Billing team members as well as existing team members transitioning from AR Billing Representative I or II level experience into an AR Billing Representative III
• Maintains documentation on coaching efforts and observes and reports performance to the designated team leader and management for review and feedback to the new team member
• Will facilitate, lead, and or create training materials along with the departmental training to assist as a subject matter expert
• Performs other duties and tasks as assigned

REPORTING RELATIONSHIP RESPONSIBILITIES

_ No supervisory responsibilities

_x _ Provides work direction only

_Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

MINIMUM REQUIREMENTS OR QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience: High School Diploma or general education degree (GED); three to five years prior medical supply billing experience and/or 2-4 years prior experience as an AR Billing Representative II exceeding performance levels and expectations for that role.

Skills:

Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer: Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications: ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required: No certifications required

WORK REQUIREMENTS

Ability to work some evening shifts, weekends, and overtime as needed

PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. )While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs. WORK

ENVIRONMENT (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift