Sr Telecommunications Engineer
US - Remote
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
Anthology brings virtualized support and technology enabled solutions to the world''s most progressive institutions. We provide eLearning, IT Help Desk, and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
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The Sr Telecommunications Engineer will report to the Director of IT Infrastructure and will provide installation, administration and support services for the corporation's Avaya VoIP systems, integrated voice and data network and related technologies including MPLS and SIP. Implement, tune, configure and upgrade telecommunication systems and network ensuring optimal performance. Monitor network performance, security, capacity and provide proactive recommendations to ensure proactive provisioning.
The Sr Telecommunications Engineer will play an integral role in the success of the group.
Primary responsibilities will include:
- Designing and implementing telecommunications systems and changes throughout the organization in conjunction with the Director of Infrastructure
- Performing adds/moves/changes and performs preventative maintenance on telephone systems (Avaya voice mail, Avaya ACD system and Avaya Voice Portal systems)
- Project Managing and owning the success or failure of the implementation of telecommunications networks and services, such as MPLS, PRI, ISDN, VOIP, etc.
- Reviewing and carrying out telecommunications system work requests
- Overseeing the troubleshooting and acting as owner of telecommunications problems and notifying outside vendors if required
- Supervising the work of vendor technicians to assure compliance with specifications and agreed-upon levels of service. Identifying variances or service inadequacies to appropriate vendor representatives and working with vendors to resolve problems
- Reading technical journals and/or manuals, attends vendor seminars and appropriate professional development workshops to learn about the maintenance and use of emerging computer hardware, software, telephony, and network systems
- Procuring equipment and maintaining inventory levels at standards
- Maintaining telephone records and procedures and is the responsible owner for such information/documentation
- Planning for and designing systems for future growth
The Candidate:
Required skills/qualifications:
- Bachelor's degree in information systems or computer science or equivalent experience
- 5+ years of experience in telecommunications support
- Knowledge of a range of VoIP Systems including Avaya
- Ability to communicate technical information to non-technical personnel
- Ability to install, configure, and maintain VoIP Systems and related hardware and software
- Knowledge of VoIP Systems, applications, procedures, and techniques
- Knowledge of SIP trunking and routing
- Ability to identify and resolve Telephony System malfunctions and operational problems
- Ability to troubleshoot circuits, local loops, and drops with vendors
- Ability to provide technical training to end users
- Ability to learn and support new systems and applications
- Strong written and oral communication skills
- Ability to work in a team-oriented environment
- Fluency in written and spoken English
Preferred skills/qualifications:
- 6-7 years of experience in telecommunications support
- Ability to manage multiple job tasks at one time
- Strong attention to detail
- Ability to adapt to change
- Ability to manage stress appropriately
- Ability to build a positive work environment across many sites and influence leaders outside of direct responsibility
Pay range is $98,500 - $133,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.