Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

The Sr. Team Lead is responsible for the delivery of service and service metrics to client as per contractual agreement, while helping the Ops Lead to manage all aspects of the team s strategy, forecasting and delivery of execution excellence. You will support the future growth of the established team and people management, motivation, engagement and accountability are the key functions of this role.

Key Responsibilities:

• Provide the client with SLA and metric reporting on team performance as well as action plans for any areas of risk
• New process incubation and induction
• Continuous improvement strategies and ideas
• Escalation and support
• Resource management and scheduling
• Performance management career counselling, coaching, performance development, 1X 1's, mentoring
• Support team to achieve results with the highest possible standard of quality and delivery
• Coordinate coverage across languages and processes
• Leverage Accenture internal knowledge groups to support team
• Drive and manage Global initiatives
• Provide Insight to client on business trending and identify opportunity to add value to client
• Drive for global standardization where possible
• Responsible for maintenance and review cycle of process documentation
• Create and maintain project documentation relating to technology projects
• Ensure all reports are delivered accurately and timely in accordance with the statement of work
• Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client
• Promote an ethos and culture of improvement across the teams in the global delivery network

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Qualifications

Basic Qualification:

• Minimum 3 years of experience in team management

Professional Skills:

• Strong interpersonal skills
• Ability to work on own initiative while in a Team environment
• Excellent organizational time management abilities
• Strong negotiation skills
• Analytical approach to problem solving
• Ability to establish and maintain key relationships across both Accenture and the Client s organization
• Prior experience working in an environment of frequent change e.g. changing product features will make earlier temporary fixes redundant and lead to changes in Support workflow that need to be relearned

As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $65,400 - $109,699 and information on benefits offered is here.

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