At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Acts as Manager on Duty adhering to company policy and procedure
- Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercises discretion regarding customer service policies to satisfy customers
- Maintains accurate Associate coverage in service areas for a positive customer experience
- Ensures Associates adhere to all operational procedures
- Ensures opening/closing procedures are executed according to company guidelines
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Provides feedback, recognition and coaching to Associates
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail, 6 months leadership experience
Address:
325 Merchant Walk Sq B700Location:
USA Marshalls Store 0564 Charlottesville VAThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
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Hear what our Associates have to say.
Braulio mentors a team of people with many different cultural backgrounds and leads a professional group. At TJX, diversity is not something we mark off of a checklist. It’s something we celebrate in many ways!
Braulio, Retail
Gurjeet believes that everyone should feel appreciated for their hard work. We agree. We strive to recognize our Associates’ achievements and provide the resources for growth.
Gurjeet, Distribution
For Jessica, the most thrilling part of her career is influencing senior leadership in day-to-day operations and long-term planning regarding what customers might find exciting in our stores.
Jessica, Corporate
Jiten started his IT Security career at TJX in 2019 and is already making a difference across multiple functions, helping to maintain the integrity of TJX’s systems globally.
Jiten, Security, IT
Moving to the Boston to work for TJX helped Joy find fulfillment at work and at the same time, better balance her commitments to family. Even if your name isn’t Joy, there’s plenty to be found in your career here.
Joy, Corporate
Caitlyn loves that her merchandising career lets her travel the world in search of the latest and greatest. Join the adventure and find inspiration in the everyday.
Caitlyn, Merchandising
Braulio mentors a team of people with many different cultural backgrounds and leads a professional group. At TJX, diversity is not something we mark off of a checklist. It’s something we celebrate in many ways!
Braulio, Retail
Gurjeet believes that everyone should feel appreciated for their hard work. We agree. We strive to recognize our Associates’ achievements and provide the resources for growth.
Gurjeet, Distribution
For Jessica, the most thrilling part of her career is influencing senior leadership in day-to-day operations and long-term planning regarding what customers might find exciting in our stores.
Jessica, Corporate
Jiten started his IT Security career at TJX in 2019 and is already making a difference across multiple functions, helping to maintain the integrity of TJX’s systems globally.
Jiten, Security, IT
Moving to the Boston to work for TJX helped Joy find fulfillment at work and at the same time, better balance her commitments to family. Even if your name isn’t Joy, there’s plenty to be found in your career here.
Joy, Corporate
Caitlyn loves that her merchandising career lets her travel the world in search of the latest and greatest. Join the adventure and find inspiration in the everyday.
Caitlyn, Merchandising
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