Account Manager

Job Description:

Account Manager

Job summary

The team you will be working in has three service levels for their clients: Exchange: self-service client who you may be required to support on tracking/ tech requests or very top line strategy support.

Advisory: Monthly support for the client through offering suggestions around strategy and optimisation of their affiliate program. Includes a monthly status call.

Complete Light: Regular support for the client, through monthly calls, bespoke strategy suggestions, weekly reporting and active support of recruitment on their program.

Your role will be to manage a portfolio of clients across a range of service levels to implement a thorough, profitable and efficient affiliate marketing strategy. Grow business revenue through innovative and strong partnerships.

• Managing a portfolio of 40-50 clients across different service levels, including larger revenue clients.
• Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets Launch and ramp up new clients quickly and efficiently - meet requirements and set clear expectations
• Ensure that clients are managed profitably - give strategic advice to support their growth plans Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information
• Retain existing clients and manage dispute resolution
• Work with your manager to manage overall client experience
• Perform delivery of client strategy in regular Account Review face-to-face presentations
• Learning, understanding and advising clients on how to use our technology

• Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories
• Work closely with publisher services to identify partnership opportunities to grow our business
• Utilise the Analytics' team to help interpret data and build more effective strategies
• Work with other channel counterparts to provide full Rakuten Advertising's experience to clients
• Plan communication activities for your account's campaigns, alongside MarCom team
• Developing, maintaining, and extending relationships internally and externally Taking on 1-3 internal projects per year

• 2-3 years of digital marketing experience including client service (agency, client or consulting)
• BA degree in a Marketing field preferred Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
• Experience in strong client relationships, reinforced by building trust, advising and upselling
• Good project management skills Web literate (tracking analytics and methods)