Customer Quality Assurance Engineer

Job Description Summary

Join us as a Customer Quality Assurance Engineer and take the lead in ensuring exceptional customer satisfaction through meticulous Project Quality Management. In this pivotal role, you'll be the driving force behind aligning our project deliverables with client expectations, ensuring seamless coordination among various stakeholders, and proactively addressing customer concerns.

In this dynamic role, you'll serve as the linchpin of our customer satisfaction initiatives, driving key metrics through proactive support and effective communication with clients across all project phases. By meticulously reviewing RFQs and crafting comprehensive Inspection and Test Plans (ITPs), you'll set the stage for project success by aligning our deliverables with our client's unique specifications and aspirations. Additionally, you'll spearhead our Project Risk Analysis efforts, leveraging insights from past projects to anticipate potential challenges and proactively mitigate risks. Through strategic client interactions and meticulous documentation, you'll ensure clarity, transparency, and alignment at every step of the project lifecycle, cementing our reputation as a trusted partner in quality assurance and customer satisfaction.

• Be the catalyst for customer satisfaction metrics by actively engaging with customers to address their concerns, collaborating closely with our Fulfilment, Engineering, Manufacturing, and Sourcing teams.
• Delve into the intricate details of RFQs, crafting and delivering project Inspection and Test Plans (ITPs) that resonate with our client's specifications and aspirations.
• Spearhead our Project Risk Analysis efforts, leveraging insights from past projects to anticipate and mitigate risks effectively, ensuring smoother project execution.
• Take charge of client interactions, orchestrating visits, and meetings with our client's quality organizations to instill unwavering confidence in our capabilities.
• Own the creation, dissemination, and alignment of crucial Engineering Memorandum of Requirements (EMOR) and Material Review Board (MRB) documentation packs with our clients, ensuring clarity and compliance throughout.

• Bring your wealth of experience in driving customer satisfaction to the forefront of our operations.
• Showcase your expertise in Quality Assurance methodologies and tools, such as DFMEA, PFMEA, 8D, and Lean Six Sigma (desirable).
• Possessing an internal auditor qualification would be a remarkable asset to our team (desirable).

• Infuse your work with a genuine passion for exceeding customer expectations and delivering unparalleled satisfaction.
• Harness your influential skills and collaborative spirit to foster a cohesive team environment.
• Demonstrate your knack for problem-solving and your ability to navigate complex situations with finesse.
• Leverage your exceptional interpersonal skills to foster strong relationships with clients and colleagues alike.
• Communicate with clarity and structure, ensuring that your reports resonate with stakeholders at all levels.

• Engaging and stimulating projects that offer professional growth opportunities.
• A supportive work environment where we understand and accommodate diverse expectations regarding job roles, careers, and work-life balance.
• Competitive compensation packages complemented by flexible benefits tailored to meet individual needs, including Employer pension contributions, Income protection, Private Health Insurance, and Life Assurance, along with generous vacation allowances and bank holidays.