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Atlassian

Sales Engineering Manager, Service Management

Remote

Are you an experienced sales engineer leader who wants to drive performance across your own team and influence the larger organization? Do you see opportunities to improve processes and strategy and it excites you? Do you enjoy recruiting, coaching, and inspiring excellence in others? Then read on, this role may be for you!

In this job, you will:

  • Partner with sales leaders to prioritize key opportunities for the sales engineering team
  • Drive closing business through technical validation and achieve success in key performance indicators
  • Take part in and drive sales engineering initiatives from strategic projects to day-to-day operations
  • Directly impact the strategies of the team and influence change in the Americas region and sales engineering team as a whole
  • Recruit, onboard, and oversee the training of new teammates
  • Coach SEs in furthering their SE craft and career
  • Assist in opportunities of strategic sales opportunities for those on your team

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  • Help forge and maintain the relationship between the sales teams and the SE organization by regularly engaging with sales leadership
  • Gain a strong knowledge of SE operations and how to lead in a dynamic, matrixed organization
  • Learn to be a strong advocate for your team ensuring they are empowered to do their best

About you:

We're looking for someone who is eager to drive change, challenge the process, and lead the way for other team members.

You're a dynamic SE leader who is comfortable leading from the front and empowering those around you to be their best selves. You are a partner, teacher, mentor, coach, manager, confidant, strategic counselor, and advisor.

On paper, you have 7+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong coaching skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. Ideally, you would have 5 or more years of experience leading technical selling teams, specifically with specialist teams. But most critically for this role, you must be able to influence those around you and gain buy-in from our stakeholders.

You're a creative problem solver who can enable teammates to identify complex business problems, boil them down into solutions, and collaborate with all involved parties to deliver compelling value-based solutions. You're equally comfortable talking to a group of newly hired SEs, coaching industry vets, meeting with sales leaders of various levels, and getting in front of customers. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win a lot, hate to lose even more, and are passionate about empowering others to help customers and Atlassian succeed. You are already a leader amongst your peers.

Job ID: Atlassian-13772
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Mental Health Benefits
    • On-Site Gym
    • HSA
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Holiday Events
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Access to Online Courses
    • Internship Program
    • Leadership Training Program
    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
  • Diversity and Inclusion

    • Founder led
    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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